TechOps - DE - AMS - Gen AI Automation And AIOps - Manager

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Position Title:  TechOps - Manager – Digital Engineering Operations – AI / Automation Lead   About Global Delivery Services   Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.   Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.   Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.   Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.   Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.     The Opportunity   As a Manager in EY GDS Tech Ops practice, you will manage the day-to-day delivery of AI and automation solutions, blending technical expertise with delivery. You will oversee the identification, development and operationalization of AI, and automation solutions, and ensuring alignment with EY’s quality standards and client expectations. This role requires a manager with experience in implementing AI & automation solution in managed services engagements, with a balance of hands-on technical capability and management skills.     Your Key Responsibilities

Drive operational excellence by mapping existing processes to identify bottlenecks and redesign workflows to embed AI, optimizing for speed, accuracy, and scalability. Translate business goals into actionable AI/automation roadmaps. Oversee the full lifecycle of AI models, ensuring robust monitoring for model drift, accuracy, and latency. Partner with AI, Automation, Data Science, Engineering, Product, and Business stakeholders to identify, build, and operationalize AI and automation solutions. Drive adoption of AI, automation, tools and accelerators across engagements and practices. Collaborate with cross-functional teams – data engineers, Engineering teams, developers, AI / Automation team, architects, and business stakeholders to identify, build and operationalize AI and automation solutions. Drive operational excellence by implementing AI and automation solutions to drive ticket reduction, ticket automation, workflow automation, business process improvements, productivity improvements, and continuous improvement initiatives. Oversee service level agreements (SLAs), performance metrics, and governance frameworks related to automation and AI. Lead, mentor, and coach operations engineers or AI analysts in best practices for AI integration. Drive automation / AI / tool solution, and support business development efforts including proposals, presentations, and client workshops. Ensure compliance with EY’s risk