Process Assistant, Rapid Asset Deployment

The OpsTech Solutions (OTS) organization delivers world-class IT services powering Amazon's fulfillment centers and transportation networks across the globe. Within OTS, the Supply Chain organization ensures Amazon operations sites receive the technology equipment they need—on time, every time. Our flagship Rapid Asset Deployment site, RAD1, is the nerve center for IT asset lifecycle management, supporting Amazon's operational network at scale. We are seeking a motivated, detail-oriented, and hands-on Process Assistant (PA) to join our Janus Operations team at RAD1 in Antioch, Tennessee. This is a high-impact role where you'll directly support the flow of critical IT assets through inbound receiving, prep, picking, packing, shipping, and PIT operations—ensuring Amazon's sites stay equipped and operational.

Overview As a Process Assistant, you are the connective tissue between our Associates and Area Managers. You'll lead from the floor—coaching, training, and driving daily execution across one or more departments within Janus Operations. This role demands someone who thrives in a fast-paced warehouse environment, takes ownership of outcomes, and is passionate about developing people and improving processes. Location: RAD1 – Antioch, Tennessee Schedule: Sunday – Thursday | 10:30 PM – 7:00 AM(CT) (subject to change based on business needs) Reports to: Area Manager, Janus Operations Process Improvement & Safety - Participate in and contribute to Operational Excellence (OpEx) initiatives, Kaizen events, and continuous improvement projects - Review, update, and ensure compliance with Standard Operating Procedures (SOPs) - Identify and escalate safety hazards; coach associates on safe work practices - Actively participate in safety initiatives and maintain a clean, organized, and audit-ready work area - Support cross-functional coordination with Operations Engineering and Ground Transportation Logistics (GTL) teams as needed People Leadership - Lead daily stand-up meetings and communicate priorities, updates, and performance expectations - Train, coach, and mentor associates on SOPs, best practices, and safety protocols - Track attendance and provide policy follow-up (responsibilities do not extend to disciplinary action) - Serve as a floor resource—answering questions, removing barriers, and ensuring associates have what they need to succeed - Provide real-time feedback to drive individual and team performance Why RAD1 Janus Operations? - High-Impact Work: Every asset you help move supports Amazon's global operations network - Growth Opportunity: RAD1 is expanding—this is a ground-floor opportunity to grow with a scaling operation - Skill Development: Gain cross-functional exposure across 6 operational departments - Team Culture: Join a collaborative team that values ownership, innovation, and developing future leaders Key job responsibilities - Support daily department operations including labor allocation, shift planning, job assignments, and production goal attainment - Fully understand end-to-end workflow across Janus departments (Inbound, Prep, Pick, Pack, Ship, and PIT Operations) and daily production targets - Fill in with production duties as needed to maintain flow and meet shipping commitments - Track and report labor hours, UPH (units per hour), and associate performance metrics - Provide vacation and absence coverage for Area Managers, maintaining operational continuity