Senior Agentic AI (Moveworks) Developer

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

Your role As a Senior Agentic AI (Moveworks) Developer, you will design, build, and optimize automated virtual agent solutions and workflows that drive enterprise automation across internal business units . Working 100% remotely from Poland, you will join a global Agile team collaborating closely with ServiceNow, Enterprise Integration, and security teams, as well as internal stakeholders across HR, Procurement, and IT Service Desk . In this role, you will combine hands-on development in Moveworks Agent Studio with robust REST API integration work and Level 3 production support to transform employee service delivery .

Design, develop, test, and deploy Moveworks use cases, custom actions, and automated workflows using Moveworks Agent Studio . Design and build integrations between Moveworks and enterprise Software as a Service (SaaS) platforms, including ServiceNow, Microsoft Teams, Microsoft 365, SharePoint, Microsoft Graph, and Okta . Develop REST API integrations and middleware-based solutions using secure authentication standards such as OAuth and OpenID Connect (OIDC) . Provide Level 3 production support, investigate incidents, perform root cause analysis, and implement permanent fixes for Moveworks solutions . Optimize AI virtual agent behavior and conversational flows through data analysis, testing, and implementation of knowledge-driven and generative AI capabilities . Work in Agile sprints alongside the Technical Platform Owner, ServiceNow development teams, and global internal stakeholders to deliver user stories and technical requirements . Maintain technical documentation, participate in code reviews, and execute release validation activities .

Required skills and experience 5+ years of enterprise application development experience . Strong hands-on proficiency with JavaScript and JSON formatting . Demonstrated experience in integration design, development, and building REST API integrations . Practical experience with API authentication methods, including OAuth and OpenID Connect (OIDC) . Proven experience providing Level 3 production support and troubleshooting complex enterprise software issues . Experience working within Agile development environments . Must be located in Poland with full authorization to work locally .   Preferred skills and experience Hands-on experience with Moveworks Agent Studio or Moveworks platform implementations . Experience with ServiceNow application development, integrations, or IT Service Management (ITSM) and HR service delivery processes . Experience with Microsoft Graph, Microsoft Teams platform development, Power Platform, or Azure Integration Services . Familiarity with AI-powered employee experience platforms, virtual agent platforms, or conversational AI technologies . Relevant ServiceNow certifications or qualifications related to Azure Large Language Models (LLMs) . Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a