ADMINISTRATOR L1(CONTRACT)

Start applying with LinkedIn

Start

Please wait...

ADMINISTRATOR L1(CONTRACT)

Plano

Texas

8/19/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Provide L2 support for enterprise and mid-market client networks - Troubleshoot and resolve incidents (P1–P4) within SLAs - Perform deep-dive troubleshooting on routing, switching, VPN, and WAN issues - Support 24x7 operations Technology Focus Cisco (Primary): Routing & Switching, VLANs, STP, OSPF, BGP, EIGRP, ACLs, NAT, QoS Juniper (Secondary): Junos OS, SRX firewalls, EX/QFX switching, OSPF/BGP VeloCloud SD-WAN (Tertiary): Edge provisioning, monitoring, overlay/underlay troubleshooting Incident & Change Management - Manage incidents through resolution (ServiceNow preferred) - Participate in Major Incident bridge calls - Execute standard changes and assist implementations - Follow ITIL v4 practices Customer & Vendor Interaction - Communicate with customers during outages - Coordinate with vendors (Cisco TAC, Juniper JTAC, VeloCloud support) - Provide timely status updates Documentation & Continuous Improvement - Maintain diagrams, SOPs, and runbooks - Contribute to Problem Management - Recommend improvements for automation and monitoring   ͏

Mandatory Skills: Network Data