IT Business Analyst III(AEM/Wordpress)

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IT Business Analyst III(AEM/Wordpress)

Mumbai

56289

If you are a current employee click here to apply.

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit  www.sealedair.com .

Business Systems Analysis Analyst III

We are seeking an experienced IT Functional Analyst – SAP Sales & Distribution (SD) Support analyst to join our IT support organization. This role will provide functional support, issue resolution, enhancement delivery, and continuous improvement across Order-to-Cash processes. The successful candidate will act as a trusted liaison between Sales & Distribution business users, IT support teams, technical teams, and external partners. They will analyze incidents and service requests, identify root causes, document requirements, support configuration and testing, and help deliver reliable, scalable SAP Order to Cash solutions aligned with global standards. The role also requires an AI-ready and automation-minded professional who can help identify practical opportunities to improve support productivity through knowledge management, ticket analysis, documentation, testing support, process standardization, and responsible use of approved AI tools. What are we looking for in you?

SAP SD Support, and Required Skills

Own and support end-to-end SAP SD functionality, including sales orders, pricing, shipping, billing, returns, credit management, output management, customer master, material master, tax determination, and sales document configuration. Manage incidents, service requests, problem management, major incidents, change management, release activities, root-cause analysis, and sustainable corrective and preventive actions. Partner with Commercial, Customer Service, Supply Chain, Pricing, Master Data, ABAP, Integration, and technical teams to optimize Order-to-Cash processes and resolve defects or enhancements. Prepare clear functional specifications, configuration documentation, test scripts, knowledge articles, process documentation, runbooks, support playbooks, process maps, and training materials. Coordinate SIT, UAT, regression testing, deployment validation, cutover planning, post-go-live stabilization, implementation support, upgrades, migrations, global template rollouts, and SAP S/4HANA SD initiatives. Ensure effective integration with MM, PP, WM/EWM, tax