IT Principle Support Specialist

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Summary The primary responsibility of the IT Principle Support Specialist to provide second level technical support for all store technology and communications to the Store Systems Help Desk, Retail NOC, Rollout Operations Center, Asset Protection, New/Relocation Stores, and first line of support for Field Technical Services. This involves coordinating activities with multiple resources, such as Field Technical Services, IS RX/POS, Photo, Minute Clinic, equipment vendors, Retail Network Operations Center, telephone companies, low voltage cabling vendors and other CVS departments, for numerous projects at any given point in time. Responsibilities include but are not limited to the following: Provide 2nd level support to the Store Systems Help Desk, Field Technical Services and POS & RX Application Development groups for resolving problems relating to store systems.    Working store hardware issues which require in-depth of the connectivity between corporate and the store infrastructure.    Proactive monitoring using Orion platform and alerts . Identify potential problems that could result in delays and/or untimely sequencing of installations; decide upon actions to resolve these issues as well as those requiring management intervention . Coordinate vendor repairs for telephone lines and telephone equipment with tracking until completion - Program and maintain telephone systems including daily diagnostics, installation of equipment and coordinate vendor services .   An ideal candidate has excellent oral and written communication skills, has the ability to handle multiple projects and tasks and demonstrates ability to problem solve and apply critical thinking skills, both analytically and creatively and able to solve problems under pressure. Schedule for this position is second shift and weekends. 2nd shift - 2:30-11 PM EST Must be willing to train in the Smithfield location and then will transition to hybrid with 2 days/week in office Required Qualifications 1+ year of experience in Technical Support Role Preferred Qualifications Knowledge of Point of Sale systems Knowledge of present telephone systems (Vertical System)   Knowledge on configuration and troubleshooting 4g/Broadband    Knowledge of store hardware concepts (Store routers, switches, wifi, servers, workstations Vertical System)    Must be willing to provide 24-hour on call support (rotation schedule) Technical Certifications (A+ certification, CCNA)    Technical Degree    Previous technical work experience Education Verifiable High School diploma or GED is required. Further education or technical degree a plus Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $21.10 - $44.99 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.    Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our