Receptionist

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Receptionist will be primarily responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction, leaving guests and callers with a positive, professional and lasting impression. The individual(s) will assist the Front of house Team Leader to ensure a consistent and smooth link with the rest of the team. They will also be multi-skilled to meet the wide and varied requirement of the role. Service Delivery Provide an exceptional Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have. Ensure guests are greeted & welcomed courteously and their needs are anticipated at all times. Provision of Reception services between the hours of 07.00 and 18.00 as directed by the Front of House Team Leader.  Split into a Rota between all staff members. Efficient guest registration and host notification with the ability to remember guest names and faces Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors. Ensure the reception desk is kept immaculate and tidy at all times.  Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours. Completion of the daily activity spreadsheets and shift checklists to promote the running of an efficient reception service. Book taxis and cars for staff and visitors as required from the approved site suppliers. Administer the bookings for meeting rooms and inductions. To be competent and confident in the use of a range of relevant IT systems. To proactively assist guests with luggage on their arrival at the building, providing receipt tags for all items stored. To undertake general team administration duties for the Workplace Management operation as directed. To take ownership for the visual standards of the entire reception area and all related areas that impact on the Customer Experience. Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables. Contribution to and use of the Customer Service team noticeboard at all times. Compliance Management Delivery of services as laid down on the Service Level Agreement document for the Reception and Switchboard services. Report all service shortcomings affecting the guest experience to the Front of house Team Leader regardless of what service is being provided. Monitor progress of service requests raised, this will ensure prompt response by the various teams. Support the Front of House Team Leader with continuous improvement to services and procedures. Maintain personal awareness of all site procedures relevant to the Reception role, ensuring that any required changes to procedures are brought to the attention of the process owner. Completion of the daily checklists and area audits. Be fully conversant with the reporting procedures for any non-conformance / incident in relation to H&S and first aid. Must know where the fire exits and muster points are located and ensure access to and availability of them is kept clear at all times. People & Performance Management To take great pride in your personal presentation, adhering to the laid down uniform and appearance standards for the team, supporting other team members by carrying out regular “image”