Associate Field Reporting

Career Category Sales & Marketing Operations Job Description Join Amgen's Mission of Serving Patients At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission - to serve patients living with serious illnesses - drives all that we do. Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas - Oncology, Inflammation, General Medicine, and Rare Disease - we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives. Our award-winning culture is collaborative, innovative, and science-based. If you have a passion for challenges and the opportunities that lie within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Let's do this. Let's change the world. In this vital role, the Associate, Field Reporting will provide hands-on technical and operational support for field and leadership reporting. The role will help develop, enhance, validate, refresh, and release dashboards that enable field representatives and leaders to understand targets, execution, customer engagement, sales performance, and business trends. This position reports to a Senior Manager within Field Excellence and works across business reporting, technical reporting, iDNA/data-management, Incentive Compensation, Field Effectiveness, analytics, and field teams. The role supports reporting platforms such as Vision and Gateway and follows an agile, Jira-based delivery model.

Dashboard Development and Enhancements Build and enhance Tableau dashboards and report tabs using approved requirements, mockups, business rules, and acceptance criteria. Configure KPIs, calculations, filters, hierarchies, navigation, customer and geography views, and other user-facing report features. Support minor and major enhancements, including new metrics, source changes, field-force changes, visual redesigns, and new-report development. Reporting Operations and Release Management Execute scheduled test refreshes, production refreshes, quality checks, approvals, and releases for assigned Vision and Gateway reports. Monitor refreshes and report availability, investigate failures or anomalies, implement approved fixes, and communicate status within agreed service levels. Support quarterly switchovers, report archival, server or platform maintenance, and other recurring reporting-operations activities. Data Validation and Quality Control Validate dashboard outputs against approved business rules, source data, analytical benchmarks, and acceptance criteria. Perform unit, functional, regression, and data-quality checks across calculations, filters, access controls, layouts, and user personas. Document validation evidence, defects, root-cause findings, fixes, and release sign-offs to support quality, governance, and audit readiness. Requirements and Field Support Support assessment of reporting requests by clarifying the business objective, users, KPIs, data needs, dependencies, priority, and acceptance criteria. Contribute to report mockups, technical designs, data-requirement documentation, effort estimates, and implementation plans under the guidance of reporting leads. Respond to routine field and stakeholder questions, investigate data or dashboard inquiries, and provide clear resolutions or escalations. Sprint Delivery and Issue Management Maintain accurate Jira tickets, including requirements, acceptance criteria, development details, estimates, dependencies, testing evidence, and status. Participate in backlog grooming, sprint planning, daily coordination, demonstrations, and retrospectives for assigned work. Identify delivery risks early, coordinate across business and