Customer Service Representative (Onsite)

Location: US-KS-WICHITA-194 ~ 2051 Airport Rd ~ BLDG 194

 Position Role Type: Onsite

 U.S. Citizen, U.S. Person, or Immigration Status Requirements: This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

 Security Clearance Type: None/Not Required

 Security Clearance Status: Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. At Collins Aerospace, our customers are at the core of our business and meeting each of their unique needs is the key to our success. This position works directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their parts in the need of repair. If you’re an energetic, self-starter interested in paving a career in a dynamic environment, apply now!

Perform duties related to overall customer service and account management: logistics, contract management, and customer relations. Communicate professionally and effectively, both in writing and verbally to internal and external customers. Effectively manage a large amount of written communication and data while complying with internal and external process. Process customer repair orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel. Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures. Utilize enterprise system (SAP) to input or extract repair/material data. Assist in interface with intra-company departments relative to warranty, credit, billing, etc. Maintain knowledge of Collins organization and products to provide the appropriate information and support to customers. Consistently document customer service needs to identify patterns and maintain quality. Position can require consistent movement. Tasks can include boxing and unboxing (up to 15 lbs).

YOU MUST HAVE: Typically requires a HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience. Previous experience working in a customer-facing role. Experience utilizing email (preferably Outlook) and MS Office software. Experience working in a Collins Aerospace MRO environment.

WE PREFER: SAP experience.

TYPE: *Please ensure the role type (defined below) is appropriate for your needs before applying to this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools