Asset Experience Lead

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Location:  Peterborough    As   a   Lead   Asset Experience Manager ,   within JLL's Royal London Property Delivery team,   you will coordinate operations across your community of   Asset Experience Managers , providing line management, diary coordination, absence cover arrangements, and implementation of   a bespoke support   system. You serve as the primary escalation point for complex operational and client issues within your community, ensuring consistency of service delivery and adherence to JLL and client standards.      Working collaboratively with fellow Lead   Asset Experience Managers   across the other   distinct   communities, you will   facilitate   knowledge sharing, promote best practice adoption, and drive continuous improvement initiatives. You   are responsible for   fostering a high-performance culture within your community through regular communication, performance management, and team development. When issues require escalation beyond community level, you will liaise directly with the Property Delivery   Lead   to ensure   appropriate resolution   and strategic alignment.     Alongside this leadership role, in your   day-to-day   role as   Asset Experience Manager , you will serve as both strategic leader and operational expert for complex commercial property portfolios. This comprehensive role combines senior-level client relationship management and strategic oversight with hands-on operational excellence. You will be the primary client relationship owner while   maintaining   direct responsibility for day-to-day property operations,   customer   relations, and team leadership .     K ey Responsibilities   Community Leadership & Team Management   Provide line management to   designated   Asset Experience Managers   within the community, including performance reviews, development planning, and career progression support   Coordinate community operations including diary management, absence cover arrangements, and buddy system implementation   Serve as primary escalation point for complex operational, client, and team issues within the community   Facilitate regular community meetings to share knowledge, address challenges, and promote best practice adoption   Collaborate with   senior leadership   to drive consistency, share learning, and escalate systemic issues to the Property Delivery Lead   Foster a high-performance culture through effective communication, recognition, and team development initiatives   Monitor community performance metrics and implement improvement actions where   required     Strategic Client & Asset Management   Collaborate   with the Royal London asset manager   to set the strategy , calling on subject matter experts as   required .   Act as main point of contact for   Royal London a sset   m anager ( s )   and lead relationships with professionalism and accountability .   Identify   how JLL can   support the   client needs and requirements and discuss with   JLL client relationship team   on how JLL service can be revised and improved .   Maintain clear grasp of client's asset/portfolio strategy, drivers/values and articulate these to the wider team   Support emergency planning, business continuity, testing, and monitoring with emergency management support as   required .     Customer   Management & Experience   The role is