Commercial Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world     At JLL, we see a Brighter Way   forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.     We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.     JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.         What this opportunity involves:   JLL is seeking an experienced Commercial Manager to join our Lendlease Account team at the prestigious Melbourne Quarter Tower in Docklands. This is a dynamic, broad-ranging management role offering genuine career progression for an ambitious property professional aspiring to grow into a General Manager position. Reporting to the General Manager, you'll be at the forefront of customer service excellence, overseeing financial, leasing, capital expenditure, operational, and tenant engagement activities for this landmark Melbourne property.     An overview of the role:    ·        Manage day-to-day operations of Melbourne Quarter Tower including leasing, reporting, capex management, rent roll, and debt management ·        Lead proactive customer and tenant communication through multiple channels including digital platforms, tenant portals, forums, and regular meetings ·        Assist with budget preparation, quarterly forecasts, outgoings estimates, asset plans, and financial reporting ·        Support lease administration, legal agreements, licence management, and rent reviews ·        Oversee the Customer Relationship Manager and drive the Customer Events Programme to enhance tenant engagement and retention ·        Build and maintain strong relationships with building owners, preparing quarterly reports and monthly management updates ·        Manage capital expenditure submissions, car park levies, and monthly recharges ·        Develop and implement tailored Customer Retention Plans aligned with lease expiries and market rent reviews ·        Coordinate the Annual Property Survey and deliver on associated action plans     Sound like you?   This is what we’re looking for:   ·        Minimum 5 years' experience in Commercial Property Management ·        Victorian Agents Representative Licence or Australian Real Estate Licence is required ·        Tertiary qualifications in a property-related discipline (highly desirable) ·        Thorough understanding of leases, deal analysis and negotiation, outgoings recovery, and expense management ·        Experience in people management and leading customer-focused teams ·        Strong financial acumen with experience in budgets, forecasting, and asset planning ·        Excellent interpersonal, written, and oral communication skills ·        Proficient computer skills (MS Word and Excel); MRI software experience preferred ·        Proven ability to prioritise competing demands and meet tight deadlines ·        Exceptional customer service focus with strong corporate presentation   Benefits: ·        Great employee discounts off fitness, wellbeing & other