Customer Service Analyst (Onsite)

Location: MX-BCN-MEXICALI-496 ~ Calzada Manuel Gomez Morin #3200 ~ CALZADA

 Position Role Type: Unspecified The Customer Service Analyst is the principal customer contact for all orders and administration of customer sales orders, related information and processes from contract award through closeout and archive of the sales order. Performs a variety of simple to complex sales order entry and order administration support activities for customer accounts and works to align available inventory with the sales order line items to ensure that deliverables are shipped and invoiced as required by Collins Aerospace and the customer.

Understanding of the job and applies knowledge and skills to complete assigned tasks. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.   Maintains   customer contact including correspondence concerning sales order status, order   changes   and billing/receivables questions.   Create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements to customer when   required . Generates and distributes contract summaries when   required .   Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening.   Work with Finance to process customer invoices, return orders and credit & debit memo requests.   Create basic quotes in SAP (Catalog net / list / pre-approved Sales Bulletins; standard T&Cs).   Work with Inventory Planning and Shipping to create and   facilitate   deliveries ensuring customer requirements are met.   Create and   maintain   special tracking and customer reports.   Communicate fluently in English, both verbally (calls and meetings) and in writing (email follow-ups and responses), to ensure professional and effective interaction with international clients and stakeholders.   Proficiency   at a bilingual or advanced level in English is   required .   Collaborate with cross-functional teams to troubleshoot and resolve challenges, ensuring successful outcomes     What You Will Learn: Collaborate and build networks within Global Asset Management, Global Trade, Finance, Sales, etc. Understand Service Level Agreements to prioritize and meet customer expectations. Utilize multiple customer collaboration tools/portals and SAP transactions to receive and process orders.

You Must Have: Typically requires a University Degree   in business administration or related   and less than 2 years prior relevant experience .   Minimum 1 year of experience in Supply Chain roles and position related experience.   English   P roficiency .

We Prefer: Hands-on experience with ERP systems (including but not limited to SAP or similar platforms).   Advanced   proficiency   in Microsoft Office Suite. Experience working with Salesforce systems, including roles such as administrator, business analyst, or consultant, with a strong understanding of platform functionality and capabilities   Proven experience collaborating with multicultural and geographically diverse teams in   previous   roles. Learn More & Apply Now! At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career