Service Engineer II

We’re looking for an innovative Service Engineer II who enjoys building automation and full-stack tools while partnering closely with product engineering to improve reliability, quality, and customer experience. Microsoft Advertising is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career. Advertiser Support Trust & Safety is a hands‑on technical and strategic team representing advertisers around the world. Our Technical Service Engineering team plays a pivotal role in keeping the platform healthy and improving the experience for customers and internal partners. As a Service Engineer II, you will blend deep technical investigation with hands-on software development, often leveraging the latest AI-assisted development tools. You’ll build and maintain automation tools, diagnose complex issues across services and APIs, and partner with engineering teams to land fixes in production. The right candidate enjoys debugging distributed systems, writing clean, testable code, and iterating quickly based on data and customer impact. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.  Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.

Perform deep technical investigations to solve complex reliability, performance, and data-quality issues across Microsoft Advertising platform, APIs, and customer workflows. Design, build, and own AI-driven automation (scripts, services, and internal web tools) on an intelligent platform to modernize support workflows, with the goal of reducing time-to-diagnose, eliminating manual work, and improving operational efficiency at scale. Write production-quality code; implement fixes, create monitoring/alerting improvements, and contribute to shared libraries and tooling via standard code review and CI/CD practices. Drive root-cause analysis and post-incident follow-through (action items, automation, and engineering changes) in partnership with multiple Engineering teams. Create and maintain automated test coverage (unit/integration/end-to-end) for key workflows; participate in bug bashes and release readiness activities. Communicate clearly during live-site events: compose timely service alerts, share investigation status, and provide actionable guidance to stakeholders. Analyze escalation data and trends to develop clear problem statements, propose engineering solutions, and influence product roadmaps to reduce escalations and product friction, ultimately increasing revenue. Document knowledge base articles and build self-serve troubleshooting experiences for Tier 1/Tier 2 teams; mentor others on tools and debugging techniques.

Required/Minimum Qualifications: Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls. Solid coding skills in at least one general-purpose language (C#, Java, Python, or TypeScript/JavaScript), including writing maintainable, testable code.