Audio Visual and Simulation Infrastructure Manager

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:   Grade: Management_Executive 607 Pay Range: $98,200.00 - $162,100.00 Job Description This position leads the nationwide strategy for all aspects of real-time video communications and is responsible for the AV technology, Cisco Webex platform, and conference room functions in all WGU spaces. The Manager also leads a team of Simulation Lab Technicians, who operate all technology functions for WGU’s Nursing Simulation Labs across the country. The Manager will define support processes consistent with IT, Operations, and Nursing needs, integrate ITIL practices, and manage technology lifecycle. This role will also manage a team of Engineers and technicians through vision, technical execution, and operational leadership. They will develop and facilitate relationships with internal IT teams, building engineers, strategic partners, and vendors to execute and deliver based on requirements from leadership and customers. The Manager will act as Product Manager for these technologies critical to staff and student success.   Essential Functions and Responsibilities: Design, engineer, and manage video conferencing applications and systems including endpoints and audio-visual infrastructure. Lead a team to provide student and faculty success in WGU Nursing Simulation Labs. The team will operate all technology elements within the labs at WGU locations, provide monitoring and support functions, and help develop AV solutions that meet and exceed business expectations and innovate for maximum value. Work closely with facilities in the design and planning of collaboration spaces and integrated physical technology in workspaces. Manage execution of projects including design, quotes, vendors, installation, quality assurance, and training. Represent technology costs and timelines of work for upgrades, remodels, and new construction projects. Design technology standards for remote sites, room types, interfaces, and systems for consistent operations. Build training resources to educate and inform different employee groups and monitor user feedback for high net promoter scores. Work closely with management, technology, and facilities teams to ensure technology supports future roadmaps and business needs. Manage external partner and vendor relationships. Continually explore new technology to improve WGU student and employee collaboration as well as workspace/building technology. Ensure quality platforms are provided for high-visibility events including executive meetings, All Hands broadcasts, Commencement live-streaming, etc. Maintain subject matter expertise to guide adoption and maximum value for student and employee collaboration experiences. Plan and maintain operational budgets. Implement