Sr. Account Director

Job Title Sr. Account Director Job Description Summary The Sr. Account Director is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Sr. Account Director sets the strategy for the account, establishes the goals and leads and manages a team of functional Directors and/or Sr. Managers with accountability for delivering outstanding results within their areas of responsibility.

Job Description Manages the day-to-day client relationship of one or more client accounts in multiple geographic regions within Global Occupier Services (GOS) across two or more service lines below:  1. Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.)   2. Project & Development Services    3. Transaction Management    4. Portfolio Administration   5. Portfolio and Workplace Strategy   The Sr. Account Director is typically responsible for between five and ten million dollars in revenue. This position provides management across all aspects of the accounts including, but not limited to: 1. Service Delivery Excellence (including innovation, best practices etc.)  2. Client Experience & Relationship Management  3. Talent Management and Team Development  4. Financial Performance (including P&L, contract expansion / renewals etc.)  ESSENTIAL FUNCTIONS AND RESPONSIBILITIES  Obtain a thorough understanding of the client’s business goals and strategies to align real estate services  with these objectives  Implement the overall vision, strategy and measurement metrics to the applicable service lines  Develop and maintain strong client relationships   Implement and manage account governance process   Provide disciplined contract management to meet superior delivery of all contract deliverables  Identify existing and new opportunities for enhancing service solutions and capabilities  Assist with risk mitigation and dispute resolution for client and C&W  Actively manage and develop account talent in partnership with HR, including promotion of diversity, equity & inclusion, talent reviews, performance reviews, succession planning etc.   Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc.  Develop and maintain account P&L management, profitability and overall financial performance      Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion   Ensure quantitative and qualitative analytics and evidenced-based decision making  KEY COMPETENCIES  Leadership  Customer Relationship Management   Technical Skills  Organization Design & Management Skills  Communication (oral and written)  Matrix Organization / Business Partner Skills      Presentation Skills     Business Acumen  IMPORTANT EDUCATION    Bachelor’s degree required   Master’s degree or MBA preferred  IMPORTANT EXPERIENCE  Minimum of 10 years at management level or other similar capacity  Experience in directly leading and managing teams, and managing people-managers  Client, P&L and contract management experience  Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and  Strategic Consulting.  •    In-depth understanding of the business impact of technical contributions         ADDITIONAL ELIGIBILITY QUALIFICATIONS  Ability to develop positive working relationships with agencies, local government officials, and business  community members  Possess technical domain knowledge (one or more in IFM, PDS, TM, PA, SCON)  Skilled in financial analysis and knowledge of financial concepts  Ability to comprehend, analyze and interpret complex business documents  Strong proficiency with MS