LEAD ADMINISTRATOR L2

Start applying with LinkedIn

Start

Please wait...

LEAD ADMINISTRATOR L2

Vancouver

Washington

8/19/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Summary The L3 Network Voice Engineer provides advanced administration, troubleshooting, and operational support for 8x8 UCaaS and 8x8 Contact Center. The role also supports Intermedia Unite, Nextiva, legacy PBX technologies, endpoint management, Cloud PBX migration, analog services, and vendor escalation. Key Responsibilities

Provide L3 administration and troubleshooting for 8x8 UCaaS, Admin Console, and 8x8 Contact Center. Support 8x8 Contact Center agents, queues, call flows, recordings, reports, license administration, and escalation to 8x8 Support or the Technical Account Manager. Administer users, extensions, DIDs, devices, licenses, roles, voicemail, auto attendants, IVR, ring groups, call queues, and call routing. Troubleshoot inbound and outbound calling, one-way or no audio, caller ID, voicemail, endpoint registration, call quality, DTMF, and routing issues. Perform and validate MACD activities, user provisioning, device assignment, number changes, access updates, and service testing. Manage Polycom, Yealink, Grandstream, and DECT endpoints, including provisioning, registration, configuration,