Manager, Renewal Manager, Adaptive Planning

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

We are a group of hard-working professionals, with a diverse mix of experience and backgrounds. The team promotes Workday's core values with a strong dedication to our employees. This is a crucial leadership role, managing a team of Individual Contributors (ICs) and supporting the Workday Planning Sales, Strategy, Finance, and Legal organizations to drive customer retention and actively reduce churn at scale. The role is based in Costa Rica, supports global customers, and requires close collaboration with Customer Success and Sales leadership.

Workday is seeking an experienced, people-oriented Manager, Renewal Manager to lead and inspire a high-performing team of Renewal Managers. The primary focus of this position is to lead and mentor the team of ICs to become strategic, trusted commercial advisors to the Sales team. This team is collectively tasked with owning the end-to-end renewal process of approximately 7,000 Planning accounts globally, serving as the operational and commercial engine for Planning Customer Success. As the Manager, Renewal Manager you will:

Team Leadership & Development: Lead, coach, and mentor the Renewal Manager team, conducting regular 1:1s and quarterly Career & Progress Check-Ins to foster a high-performance, high-trust culture. Forecast & Churn Accountability: Own and deliver on core organizational KPIs: gross retention rate, on-time renewals, revenue targets, and forecasting accuracy for the portfolio, with a primary focus on mitigating and reducing churn. Operational Oversight & Process Control: Manage the weekly, monthly and quarterly operational cadence, including monitoring team workload and ensuring high data quality within Salesforce. Ensure consistent stage gate adherence across the team's portfolio, coaching ICs on pipeline hygiene and process compliance. Strategy Facilitation: Advise the team on complex renewal strategies and serve as the point of escalation for commercial roadblocks, navigating internal approvals across the matrixed organization. Process Improvement & Technology: Drive continuous improvement by collaborating with leadership to develop and manage business practices, process documentation, and Renewal Manager playbooks. Ensure the team leverages modern sales technology, including AI agents, to streamline complex processes. Cross-Functional Collaboration: Communicate and strategically align team activity with adjacent Sales, Customer Success, Finance, and Legal managers and leaders regarding global customer strategy. Recruitment & Hiring: Participate in the recruitment and onboarding of new Renewal Managers to build team capability, focusing on candidates who demonstrate self-drive and autonomy. Work in a flex model environment (50% in office/50% remote) each