Billing & Revenue Trainer

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation, the largest US-based global power company with a team of 8,300 employees across 12 countries.     AES has been  ranked #1 by BloombergNEF  in renewable energy sales to corporations in the US and Americas for five consecutive years, providing electricity for  millions of people worldwide.      We are proud to foster a strong workplace culture, earning prominent positions in Great Place to Work™ rankings across the markets where we operate. AES was also named one of the World’s Most Ethical Companies for the 13th consecutive year in 2026, highlighting our dedication to integrity, transparency, and responsible business practices.   Our spirit of innovation continues to earn industry recognition. AES is the only seven-time winner of the Edison Electric Institute’s Edison Awards in the twenty-first century, a distinction honoring global leadership in advancing the electric power industry.    If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a more sustainable future ,  we're powering it. Apply now and energize your career with a true leader in global energy.

Summary   We are   seeking   a knowledgeable and engaging Billing & Revenue Trainer to lead the development and delivery of training programs for our   back office   teams supporting SAP ISU billing and revenue operations. This role is essential to ensuring employees are equipped with the skills and knowledge needed to navigate complex billing processes,   maintain   data accuracy, and deliver exceptional service to our customers.   As business needs   evolve , this role may also support call center training initiatives and related communications to ensure alignment across front line and   back office   operations. The preferred candidate should have utility experience. The duties and responsibilities outlined below are not a l l   inclusive   and may be adjusted as business needs   change .

Training Program Development  Design, develop, and maintain comprehensive training materials for SAP ISU billing and revenue processes.  Create role-based learning paths for new team members and ongoing development for existing team members.  Incorporate adult learning principles and interactive methods to enhance engagement and retention.  Training Delivery  Facilitate in-person and virtual training sessions for back-office billing and revenue teams.  Provide hands-on instructions in SAP ISU navigation, billing workflows, exception handling, and reporting.  Conduct refresher courses and upskill sessions in response to system updates or process changes.  Support cross   functional   training initiatives, including call center training as business needs   require functional   training initiatives, including call center training as business needs require   Collaboration & Support  Partner with Billing & Revenue leadership, IT, and SAP support teams to stay current on system enhancements and process changes.  Serve as a subject matter expert and resource for billing-related inquiries and troubleshooting.  Support change management initiatives related to SAP ISU upgrades or process redesigns.  Evaluation & Continuous Improvement  Assess training effectiveness through feedback, performance metrics, and post-training evaluations.  Identify skill gaps and recommend targeted learning interventions.  Maintain training records and ensure compliance with internal standards and regulatory requirements.  Communications  Draft and deliver clear,   timely , and effective communications to   b illing and   r evenue teams   as well as call center teams as needed.   Ensure messaging supports training initiatives, system changes, and operational updates.  Collaborate with