Studio Manager

At Tend, we do dentistry differently — combining hospitality, technology, and clinical excellence to create a patient experience unlike any other. As the Studio Manager, you’ll lead day-to-day operations for your studio, ensuring that patients receive best-in-class care while your team feels supported, engaged, and inspired. You’ll oversee 10-20+ staff members, balancing operational excellence, financial performance, and culture-building in equal measure.

• Lead Daily Operations: Ensure the studio operates efficiently across staffing, scheduling, inventory, and patient flow.

• Champion Patient Experience: Collaborate with providers and staff to achieve or exceed NPS and revenue goals while addressing patient concerns with compassion.

• Drive Performance: Monitor KPIs, coach your team in real time, and make adjustments to meet studio targets.

• Develop Your Team: Lead onboarding, training, and regular check-ins that build alignment, accountability, and growth for your staff.

• Promote Culture: Actively model Tend’s values and foster a culture of respect, inclusivity, and collaboration in the studio.

• Partner Cross-Functionally: Work with People, Clinical, and Operations teams to hire, retain, and support a high-performing studio staff.

• Ensure Compliance & Quality: Conduct regular walk-throughs to maintain a safe, compliant, and welcoming studio environment.

• Optimize Scheduling: Manage staff schedules to balance patient access with efficiency and meet performance goals.

You’re a people-first leader who thrives in a fast-paced, high-volume environment. You live Tend’s values every day and know how to bring them to life in your studio:

• Tend to Others: You deliver results that matter to patients and your team while fostering a supportive, caring environment.

• Be Brave Enough to Lead: You step into challenges with confidence, making decisions that balance operational needs and patient care.

• Savor the Ride: You bring energy and positivity, keeping your team motivated through both busy days and challenges.

• Embrace Our Differences: You create an inclusive environment where every team member and patient feels valued and respected.

• Rooted in Growth: You’re open to feedback, reflective in your approach, and committed to personal and professional growth.

• Grows