Onboarding Specialist, Linga

Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Onboarding Specialist within PNC's Linga organization, you will be based in Naples, FL.

Guide new restaurant and retail clients through the full Linga onboarding process from kickoff to go-live. • Conduct onboarding kickoff calls to review hardware, software licensing, menu requirements, and network readiness. • Perform remote hardware installation and configuration, including PAX devices, printers, Android devices, iPads, KDS, and network components. • Serve as the primary point of contact for clients during onboarding, ensuring clear communication and timely project updates. • Review and validate all menu data, modifiers, pricing, taxes, dual-pricing settings, and payment processing configurations. • Coordinate VAR submissions and ensure payment terminals and payment processing setups are completed accurately. • Provide training on Linga POS, KDS, Kiosk, Inventory, Loyalty, QR ordering, and online ordering features as needed. • Manage network sign-off requirements and collaborate with customers to ensure proper infrastructure prior to installation. • Track project milestones, identify delays or risks, and escalate issues to management when necessary. • Support clients during their scheduled go-live, ensuring a smooth transition into daily system usage. • Provide continued onboarding support for 30 days after go-live, ensuring system adoption and addressing post-launch adjustments. • Record detailed case notes, documentation, and follow-up actions in CRM systems. • Collaborate closely with Sales, Support, and Onboarding Leadership to ensure handoff consistency and customer success. • Maintain a high level of product expertise on Linga modules, hardware compatibility, and best practices for deployment. • Deliver an exceptional customer experience by understanding customer needs, resolving challenges, and ensuring long-term success. Qualifications: • Experience in software onboarding, technical support, customer success, or restaurant/retail POS implementation preferred. • Strong understanding of POS systems, payment processing, and hardware components (iPads, printers, PAX devices, KDS, network equipment). • Experience working with customers in hospitality, retail, or restaurant environments preferred. • Ability to troubleshoot technical issues related to hardware, software, and network configurations. • Excellent communication skills with the ability to explain technical concepts in an easy-to-understand manner. • Strong organizational and project management skills, with the ability to manage multiple onboarding projects simultaneously. • Comfortable working in a fast-paced environment with shifting priorities and deadlines. • Proficiency with CRM tools, ticketing systems, and basic data entry/documentation standards. • High attention to detail and strong problem-solving abilities. • Ability to work independently as well as collaboratively across Sales, Support, and Leadership teams. • A customer-first mindset with a passion for helping businesses successfully adopt new technology. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.   PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Implements moderately complex new products and services for clients. This includes analyzing requirements and gathering