HR Shared Services Specialist II

Provide HR support for complex requests in the HR areas of Benefits, Payroll, Colleague Relations, Performance, and Workday business processes. In addition, identify process improvement opportunities, trends, develop and enhance internal standard operating procedures to provide valuable and thoughtful resolutions, independently manage work within established timeframes with a high degree of care, accuracy, and quality. You will •Answer calls with a smile in your voice while showing empathy where appropriate. •Be an active participant in the modernization of HR Service Delivery technology, including AI. •Participate in (and sometimes facilitate) ongoing training. •Perform complex HR administrative support work in the realm of Workday, Benefits, Talent Management, Talent Acquisition, and Colleague Relations. •Anticipate the further needs of a customer and provide thorough responses (email and telephone) •Collaborate and serve as a point of contact for the HR Centers of Excellence (COEs) and MyHR stakeholders for all new and existing work requests to drive successful execution of new and existing offerings. •Research and resolve complex colleagues’ questions, including Workday issues and transactions. •Take the initiative to utilize data and metrics to address customer pain points, recommend process improvements, and develop internal documentation/reports to ensure customer satisfaction (CSAT), service level agreements (SLAs) and quality improvement adherence. •Ensure standard operation procedures (SOPs) are continually reviewed with an eye on our colleague experience and simplicity with processes. •Partner with leadership to ensure maintenance and upgrading of the case management system, including KB. •Participate in the testing of system updates and enhancements. •Build colleague trust and display empathy by providing accurate information. •As needed, assist with Auditing MyHR work for accuracy, and tracking and maintaining processes that support the execution of our objectives and key results (OKRs) around customer satisfaction (CSAT), service level agreements (SLAs) and Quality. •Support the HR Transformation work by becoming involved in related projects. Location: Hybrid - 3 days in the Bethlehem, PA office, 2 days WFH Salary Range: $59,110.00 - $88,660.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Our Promise At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Inspire Well-Being As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits .  Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides