Senior Customer Success Manager, Business Strategy & Adoption

IonQ, Inc. [NYSE: IONQ] is the world’s leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ’s newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, setting a world record in quantum computing performance.

Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before.

We are looking for a Senior Customer Success Manager, Business Strategy & Adoption to join a dynamic, cross functional team dedicated to driving IonQ's mission of delivering exceptional experiences for our customers. In this role, you will own the commercial and strategic side of the customer relationship, ensuring customers unlock the full business value of our quantum platform. You will align our offerings with each customer's priorities, build the plans and metrics that drive adoption and renewal, and serve as a trusted business advisor as organisations bring quantum computing into their operations.

As a trusted advisor, this position offers a high visibility opportunity to influence and inspire both business and highly technical stakeholders, inside and outside IonQ, ensuring they have the best possible experience on our platform. Customer obsession, commercial acumen and exceptional communication skills are central to success in this role.

You will work directly with global clients who are defining and solving real