Channel Operations Support Analyst

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

The Channel Operations Support Analyst plays a key role in the Worldwide Video Sales Operations Team, helping the sales team get their job done. In this role, you will assist in day to day back office activities including but not limited to account setups/modifications, contracts, account data gathering, coordinating people and information to troubleshoot issues that arise, opportunity management and order tracking. To be successful means you are providing heavy administrative support, can juggle multiple requests, have a clear understanding of processes and systems and are a reliable team player. Currently, the department is undergoing a strategic shift toward a Triage model , moving from traditional case management to real-time, high-responsiveness support. This transition requires a team capable of maintaining a consistent online presence to handle live inquiries and urgent troubleshooting across Salesforce and help-desk platforms.

Partner Onboarding & Account Maintenance  Manage day-to-day back-office activities including account setups, modifications, and account data gathering. Coordinate people and information to troubleshoot onboarding issues as they arise. Support the tracking and resolution of tasks related to partner setup and entitlement management. Operational Resolution & Process Improvement  Act as the primary point of contact for resolving a diverse range of support cases, including onboarding inquiries, account setups, quote & order troubleshooting, and any general partner lifecycle issues. Develop and implement standardized, repetitive methods for handling support resolutions to increase efficiency. Manage the ongoing documentation of case management and troubleshooting processes. Cross-Functional Collaboration Interact daily with departments including Order Management, Finance, IT, and Customer Success to resolve blockers. Coordinate with internal stakeholders to ensure sales teams are supported. Bridge the time gap for global teams to reduce resolution turnaround times. Communication & Coordination Maintain clear, consistent communication via email, Slack, and video calls with internal stakeholders. Act as a reliable team player to juggle multiple requests and provide heavy administrative support. #LI-AN1 Basic Requirements Key Competencies & Qualifications  Communication & Language Strong Written & Reading Skills: Essential for daily management of professional email correspondence and Slack communications with internal stakeholders.  Clear Spoken English: Must be comfortable and understandable during daily internal video calls and team briefings. Operational Flexibility & Accessibility  While the role currently focuses on