IT Service Owner

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

IT Service Owner Today’s world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of over 950 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team helps protect the EY brand and build client trust. Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value.   The opportunity The Identity and Access Management (IAM) organization, a part of Information Security which, enables over 400,000 individuals across 140+ countries to access systems and information securely. As part of the Identity and Access Management (IAM) organization, the Directory Enablement Service Owner will be responsible for managing the IT Service Management (ITSM) lifecycle of Directory Services supporting the firm’s global identity infrastructure. The role partners closely with Engineering, Operations and Architecture teams to ensure services remain operationally effective, well governed and continuously improved while supporting strategic initiatives across Active Directory, Microsoft Entra ID, hybrid identity and future directory capabilities. This position will contribute towards the execution of the IAM service management strategy through governance, service reviews, continual improvement, operational readiness, stakeholder engagement and service lifecycle management. We offer opportunities to develop new skills and progress your career receiving support, coaching and feedback from colleagues around the world. This role will give you an opportunity to work with some of the best talent in the industry! This role supports various functions, including analytics and reporting, service reviews, service improvements, service transition, introduction and readiness, and other activities for end-to-end ITSM of the Directory Enablement portfolio.   Your key responsibilities Service Ownership & Governance

Own the end-to-end ITSM governance of the Directory Services portfolio. Maintain the Service Definition, Service Catalogue entries and Service Offerings for Directory Services. Ensure service documentation remains accurate, current and aligned with organizational standards. Define and maintain service KPIs, operational measures and service health indicators. Govern the service throughout its lifecycle, ensuring service management processes remain effective and fit for purpose.

Service Introduction & Operational Readiness

Lead service introduction and operational readiness activities for new Directory Services capabilities. Ensure new services and enhancements are transitioned into operational support through defined readiness criteria. Coordinate operational acceptance activities, including documentation, knowledge transfer, monitoring, support processes and operational handover. Partner with Architecture, Engineering and Operations teams to ensure service readiness before production