Principal Technical Consultant, Federal - TS/SCI w/ FSP Clearance

Principal Technical Consultant, Federal - TS/SCI w/ FSP Clearance Full-time Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Role The Principal Technical Consultant, Expert Services is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow Platform products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: Creation and delivery of platform solutions that take in to account long term technical architecture, process design and ServiceNow technical standards Support the engagement efforts related to platform wide process definition, re-engineering, improvement and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders Advise customers in their efforts to take advantage of the ServiceNow Platform capabilities in their efforts to improve their existing processes Lead customer design workshops across multiple ServiceNow platform products and capabilities. Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes Develop required integration components (SSO, LDAP, etc.) with multiple systems Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution Juggle multiple and complex projects/initiatives Promoting continuous improvement practices for delivery/engagement materials Supporting specific sales activities when required Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request Qualifications Qualifications Active TS/SCI Clearance with Full Scope Polygraph (FSP) 5+ years of experience working within or directly supporting US federal agencies, with strong familiarity with classified environment constraints (self-hosted infrastructure, offline release cycles, accreditation processes, cross-domain solutions) 8+ years of hands-on technical experience in complex enterprise environments - this may include enterprise IT platforms, ITSM tooling, ERP systems, cloud infrastructure, or similar - with demonstrated depth in integrations, data architecture, and portal/workflow design Proven ability to operate as a trusted technical advisor: presenting architectural options with tradeoffs, pushing back on unsound requirements constructively, and aligning diverse stakeholders Strong working knowledge of enterprise infrastructure concepts: LDAP, SSO/SAML, VPN, SSL, network architecture, and security boundary design Experience with web technologies: XML, HTML, JavaScript,