Implementation Coordinator: Card Processing Solutions

General information

Press space or enter keys to toggle section visibility

JobID

17392

Position Level

Individual Contributor

Implementation & Support

Working Time

Full-Time

Position Type

Regular

5%

Workplace Type

Hybrid

Preferred Location

Springfield, MO

Additional Locations

Allen, TX, Charlotte, NC, Lenexa, KS, Louisville, KY, Monett, MO, Springfield, MO, Troy, MI

Description & Requirements

Press space or enter keys to toggle section visibility

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. The Implementation Coordinator acts as a liaison between the customer, assigned manager and the installation teams to ensure successful completion of implementations. This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO; Louisville, KY; Troy, MI; Charlotte, NC. What you’ll be responsible for: Serves as a leader and resource for the installation team members. Prepares customer for implementation. Conducts readiness reviews, ensuring all aspects of setup are complete. Establishes guidelines/time-frames to ensure a successful installation. Ensures milestones are met. Monitors all phases of the installation and escalates issues when necessary. May interact with project manager. Exercises the responsibility and authority to take steps to ensure a successful installation. Troubleshoots issues once implementation is complete. Conducts exit reviews. Documents issues, ensuring they are not repeated in subsequent conversions. Contributes to process and/or product improvements. Acts as an escalation point to other team members, when necessary. May train installation team personnel. May reinforce training to customers and/or provide guidance in training customer personnel. May participate in new release activities. May identify items that are outside the scope of a standard installation and participate in project activities related to those items. May participate in sales turnover meetings to schedule and determine the scope of the project. May assist less experienced peers. May perform other duties as assigned. What you’ll need to have: Minimum of 3 years of experience in a financial institution or FinTech company. Minimum of 3 years of debit card experience (for example - new accounts, switch blocks, limits, disputes, conversions) What would be nice for you to have: Associate’s or Bachelor’s degree preferred. Excellent knowledge of the financial industry. Excellent knowledge of JH products. Strong communication and customer interaction skills. Strong organizational and time management skills. Able to act as a team lead and oversee complex implementations. Able to meet deadlines. Proficient in using MS Word, MS Excel, and SharePoint. May require proficiency with Visio. May require the ability to identify and resolve complex error messages. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team. Why Jack Henry? At Jack Henry, we live by the motto: “ Do the right thing, do whatever it takes, and have fun.” It’s more than a