Supervisor Quality Control Assurance

Supervisor Quality Control Assurance Full-time Location: PA - Pennsylvania Dist Ctr Company: Mattel HQ, Inc.

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. The Quality Distribution & Logistics team, within Mattel’s Quality, Trust & Impact organization, ensures product quality, safety, and compliance throughout distribution center operations across Mattel brands. The team is responsible for quality inspections, audits, product investigations, inventory quality controls, and corrective action management to ensure only compliant, customer-ready products enter or return to inventory. Through strong partnerships with operations, logistics, and customer teams, we help maintain Mattel’s commitment to delivering safe, trusted, and high-quality products to consumers around the world.

The Quality Assurance Supervisor, reporting to the Quality Manager, Distribution & Logistics, will lead day-to-day quality operations within Mattel’s distribution center network. This role is responsible for supervising quality personnel, driving compliance with Mattel quality standards, overseeing product inspections and rework activities, and ensuring customer-specific quality requirements are consistently met. The ideal candidate will combine strong operational leadership with analytical problem-solving skills to drive continuous improvement, enhance product quality, and support a best-in-class customer experience. What Your Impact Will Be: Lead, coach, and develop a team of quality associates, fostering a culture of accountability, safety, inclusion, and continuous improvement. Manage all supervisory responsibilities including hiring, training, performance management, employee development, and workforce planning. Ensure compliance with Mattel quality standards, policies, procedures, and safety requirements across distribution center operations. Oversee quality inspection programs including inbound, outbound, DTC, B2B, quarterly audits, spot checks, and customer-specific quality requirements. Manage quarantine, rework, disposition, and containment activities for nonconforming products. Develop and maintain quality metrics, KPI reporting, dashboards, and performance monitoring processes. Conduct root cause investigations using structured problem-solving methodologies and drive corrective and preventive actions. Support consumer complaint investigations, field quality issues, and product defect analysis to identify trends and improve product performance. Partner with operations, inventory, logistics, customer service, and vendor partners to resolve quality concerns and improve processes. Support supplier and value-added services (VAS) quality activities, including material evaluations, audits, and supplier feedback. Create, implement, and maintain training programs, standard work instructions, and quality documentation. Monitor inventory quality controls, cycle counts, transfers, adjustments, and audit activities to ensure inventory accuracy and compliance. Lead and participate in continuous improvement initiatives focused on quality, efficiency, scalability, and customer satisfaction. Serve as the primary site contact for quality-related inquiries from internal stakeholders, customers, and external partners. Perform additional duties and special projects as assigned.

Required Qualifications 3+ years of experience in quality, manufacturing, logistics, warehouse, or operational leadership