CUSTOMER SERVICE ASSOCIATE IV

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CUSTOMER SERVICE ASSOCIATE IV

8/11/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Why you should join?

This is not a position in a call center — this is customer service at a professional level, where we provide dedicated support to key clients in the field of order processing, transportation and logistics. Become a trusted partner to our most important customers. We can offer you communication not only via teams, e-mails but from time to time in person as well. Develop yourself with us! Your main tasks:

Be first point of contact for customers regarding order–related queries Carry out regular meetings with customers and other stakeholders Manage and process customer orders from initiation to delivery, ensuring accuracy and timeliness. Coordinate with logistics providers to ensure efficient transportation and on-time delivery of goods. Resolve order-related issues, including delays, returns, discrepancies, and customer complaints, with a focus on customer satisfaction. Collaborate with internal teams (e.g., sales, procurement, warehouse) to align order priorities and address customer needs. Monitor and manage inventory levels to support order fulfillment while minimizing disruptions. Maintain and update order documentation in ERP systems and ensure compliance with company policies Analyze and report on order metrics and KPIs to identify areas for improvement in the process. Your ideal background:

Ability to communicate effectively in English, Italian written and verbal. Excellent organizational and problem-solving skills, with keen attention to detail. Outstanding communication skills. Proven experience in order management, logistics, transportation, or distribution roles. Understanding of customer service principles and supply chain processes. Proficiency in ERP systems (e.g. SAP) and MS Office applications. A customer-centric mindset with the ability to manage multiple priorities in a fast-paced environment.

ABOUT TE CONNECTIVITY TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more. Our more than 90,000 employees, including 10,000 engineers, work