Sr. Field Service Engineer



 We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 Job Description The BD family is seeking responsible and committed people to join our team of professional Field Service Engineers for the support of the BD Medication Management Solutions (MMS) automated dispensing segment. The BD Pyxis brand combines proven technology with actionable intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process. At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system. Learn more at: Pharmacy Automation Solutions | Pyxis Our goal is to deliver an excellent service experience so interpersonal, written, and verbal communication skills are a must. Additionally, the Field Service Engineer is responsible for collaborating with cross-functional teams within our Global Customer Service organization to understand and be sensitive to our customers and business needs from end to end. At BD, our values are simple…. • We do what is right • We thrive on innovation and demand quality • We are all accountable • We learn and improve every day • We help each other be great With more than a century of experience and our global reach, BD leads in patient and healthcare worker safety and the technologies that enable medical research and clinical laboratories. Our quality policy is straightforward….”We will consistently provide superior products and services in pursuit of our purpose of advancing the world of health. This will be achieved through customer focused continuous improvement and by maintaining an effective quality system which complies with regulatory requirements." Tom Polen, President and Chief Executive Officer. The Sr. Field Service Engineer is a field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is based. Company vehicle provided. Overnight travel is possible based on needs of the business. A valid driver’s license is required. On call coverage hours may change based on needs of the territory. Up to 25% overnight travel is required. Responsibilities of a Sr. Field Service Engineer Technical Support & Troubleshooting • Provide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities. • Respond to, evaluate, prioritize, and resolve work orders within service-level expectations. • Diagnose and repair proprietary hardware and software components with full case ownership. • Independently troubleshoot complex issues and escalate to Senior or Lead FSEs as needed. • Support government accounts requiring eligibility for a CAC (Common Access Card). Field Services & Preventive Maintenance • Execute preventive maintenance programs to ensure system reliability and uptime. • Perform installations, in-servicing, repairs, calibrations, and general technical support. • Maintain accurate inventory of spare parts in accordance with company policy. • Properly maintain company-issued assets including vehicle, tools, and equipment. Customer Communication & Relationship Management • Build positive customer relationships through professional communication and timely support. • Document service activities, expenses, and time logs accurately using approved tools. • Partner