Manager, Health Services

Medical Manager, Health Services This role is based in Weybridge, UK. Journey with us! Combine your career goals and sense of adventure by joining our Clinical Operations team. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Royal Caribbean Group is the world’s largest cruise line. It couldn’t be a more exciting time to join a global business that is blazing a trail in the travel industry right now. At Royal Caribbean Group we never rest on our laurels; we constantly strive to improve our work and be at the forefront of the industry. The work that we do is exciting, challenging, and innovative. We are passionate, we are innovative, and we are unstoppable.

The Medical Manager, Clinical Operations, is a shoreside clinical leader responsible for supporting the safe, high-quality, and ethical delivery of medical care across the fleet. This is an entry-level role designed for a licensed physician transitioning from direct clinical practice into shoreside medical operations. The Medical Manager serves as a real-time clinical decision-support resource for shipboard medical teams, provides oversight of clinical quality and case management, participates in the company's 24/7 emergency medical support helpline response function, and travels to vessels to conduct medical training, audits, and other tasks as delegated. Consistent with fleet medical governance, this position provides guidance, advice, and clinical decision-support to shipboard medical teams but does not make direct patient-care or treatment decisions. The final decision on the treatment of any patient, including the need to evacuate a patient, rests with the ship's treating doctor(s). The role combines clinical judgment, operational coordination, and stakeholder collaboration. The successful candidate will grow into progressively greater responsibility for fleet medical governance while receiving structured mentorship from senior medical managers and executive leadership. Essential Duties and Responsibilities   Shoreside Ship Management

Serve as a shoreside point of contact for assigned vessels on medical operational matters, coordinating between shipboard medical teams and shoreside departments. Support day-to-day medical operations of the fleet, including resource coordination, medical supply and equipment escalation, staffing coverage issues, and continuity of care across ports. Track open medical cases and follow-ups to resolution, ensuring appropriate documentation and handover. Liaise with operational, port agent, security, and guest/crew services teams to resolve medical logistics (e.g., specialist coordination, ambulance staging, port medical facility arrangements, care team handover, crew medical team handover).

24/7 Emergency Response Helpline (On-Call Responder)

Participate in the rotational on-call roster as a first-line clinical responder on the company's 24/7 medical emergency response helpline. Provide real-time telephonic and telemedicine clinical decision support to shipboard physicians and nurses for medical emergencies, complex cases, and time-critical decisions. Advise on emergency escalations, including medical diversions, medical evacuations (MEDEVAC), and shoreside referrals, in coordination with operations, security, and third-party evacuation/assistance providers, recognizing that the final evacuation and treatment decision rests with the ship's doctor. Document all calls, clinical advice given, and decisions accurately and promptly in the designated case-management system. Escalate to senior leadership per established protocols and when a case exceeds the scope of the on-call role.

Surgical Package Review

Review shoreside requests for surgical or procedural interventions (“surgical packages”) for clinical appropriateness, safety, capability of the provider, and