Specialist, Technical Support

Job Purpose RaDS IT Development Science & Clinical Supplies (DSCS) is seeking an experienced Specialist, Plant Automation, OT Infrastructure, Controls & Industrial Automation to lead and support Operational Technology (OT), industrial automation, process controls, and IT/OT infrastructure initiatives within regulated research, pilot plant, and clinical manufacturing environments. This role is responsible for the design, implementation, integration, and lifecycle support of automation and control systems that enable reliable, compliant, and efficient plant operations. The primary location is Rahway, NJ and will provide support services to other sites like West Point, PA The purpose of this role is to provide dedicated IT/OT support, including problem identification and troubleshooting of infrastructure, in compliance with cGMP standards for various Research laboratory & Manufacturing Plant systems . The role also contributes to continuous improvement initiatives supporting the Biologics development and clinical manufacturing & supplies Job Description / Key Responsibilities The role is responsible for supporting and advancing Operational Technology (OT) and Information Technology (IT) capabilities across manufacturing and pilot plant environments. This position partners closely with engineering, automation, infrastructure, quality, and business stakeholders to deliver secure, reliable, compliant, and scalable automation solutions that enable operational excellence Primary Responsibilities Drive continuous improvement of IT/OT infrastructure supporting plant automation, process control, industrial automation, and manufacturing operations by identifying technology gaps, performance trends, modernization opportunities, and infrastructure optimization initiatives. Design, implement, support, and maintain OT infrastructure for GMP manufacturing and pilot plant environments, including industrial networks, control systems, virtualization platforms, and cybersecurity controls. Lead and support project activities including requirements gathering, technical solution design, infrastructure planning, effort estimation, commissioning readiness, deployment, and operational support. Collaborate with scientists, automation engineers, process engineers, controls engineers, infrastructure teams, and external vendors to translate business and operational requirements into technical solutions. Contribute to the architecture and implementation of plant automation technologies, including SCADA, MES, PI Historian, virtualization platforms, industrial networking, on-premises infrastructure, and cloud-connected solutions. Provide technical expertise and operational support for automation and control systems through incident management, troubleshooting, root cause analysis, corrective actions, and continuous service improvement initiatives. Develop and maintain IT/OT architecture documentation, including network topology diagrams, system interfaces, data flow maps, server infrastructure, backup and recovery designs, and integration architectures. Partner with Research & Development and manufacturing stakeholders to identify opportunities for automation, digitalization, process optimization, and data integration across laboratory, pilot plant, and manufacturing environments. Evaluate and implement automation technologies through collaboration with equipment manufacturers, system integrators, automation vendors, and technology partners. Support investigations, diagnostics, issue resolution, and compliance activities while working closely with engineering, infrastructure, cybersecurity, quality, risk, and regulatory teams. Operational Support & Service Delivery Serve as a primary technical resource supporting manufacturing operations in Rahway, NJ acting as a key liaison with Networking, Infrastructure, and Global Information Organization (GIO) teams for incident and request management. 4 years of experience with upstream manufacturing