Facility Executive - Technical

Job Title Facility Executive - Technical Job Description Summary Job Description Key Responsibilities 1. Breakdown & Complaint Management Attend and coordinate breakdown complaints related to: CCTV systems HVAC / Air-conditioning systems Electrical systems Plumbing systems Fire Alarm Systems (FAS) Portable DG Sets Other technical equipment and installations Coordinate with appropriate vendors/technicians for timely resolution of complaints. Monitor complaints from registration to closure and ensure compliance with defined TATs. Follow up on long-pending and critical complaints and escalate delays appropriately. Verify the completion and quality of rectification work before complaint closure. 2. Civil & General Maintenance Coordinate and monitor civil maintenance activities, including: Seepage and leakage-related issues Tile repair/replacement Plaster and painting work Polishing work Carpentry activities Door handle and door closer repairs Glass door alignment and repair Chair and furniture repairs Minor civil and other maintenance-related activities 3. Preventive Maintenance (PPM) Monitor and ensure timely completion of scheduled PPM activities. Coordinate with vendors for PPM execution as per approved schedules. Track PPM completion and documentation. Identify PPM gaps and escalate deviations. Ensure PPM activities are completed within defined service windows. 4. Store & Vendor Coordination Maintain regular communication with Store Managers regarding technical issues and maintenance requirements. Coordinate with service partners and vendors for complaint resolution and scheduled maintenance. Obtain updates, quotations, reports, and closure details from vendors wherever required. Ensure vendor activities are carried out safely and as per agreed service standards. 5. Reporting & Compliance Maintain complaint and PPM trackers for assigned stores. Monitor SLA/TAT performance. Escalate critical issues and recurring equipment failures. Support preparation of technical MIS and operational reports. Ensure proper documentation of maintenance activities. Key Skills & Competencies Basic to good knowledge of HVAC, electrical, plumbing, FAS, CCTV and DG systems. Understanding of civil and general maintenance activities. Strong vendor coordination and follow-up skills. Good communication and interpersonal skills. Ability to manage multiple complaints simultaneously. Strong problem-solving and escalation management skills. Basic knowledge of MS Excel and reporting. Ability to work under pressure and meet defined TATs. Qualification & Experience Diploma / ITI / Graduate in Electrical or related technical discipline preferred with 5-6 years for Diploma/Graduate holder & 8-10 years for ITI. Relevant experience in Facility Management, Retail, Commercial Facilities or Maintenance Operations preferred. Experience in multi-location/store operations will be an added advantage. Key Performance Indicators Breakdown complaint closure within defined TAT. PPM completion within scheduled timelines. Reduction in long-pending complaints. Vendor response and service quality. Store satisfaction and operational support. Compliance with maintenance processes and reporting requirements.       INCO: “Cushman & Wakefield”