Manager, Emergency Management Services

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

For Universal United Kingdom Resort (UUKR), responsible for the management and delivery of Emergency Planning, Incident Response, and Business Continuity programs across the resort. Leads day-to-day emergency management operations, including coordination of incident response, training, and preparedness activities. Ensure operational readiness through effective planning, communication, and collaboration with internal departments and external emergency services. Supports the resilience of the resort by maintaining robust emergency plans, facilitating exercises, and ensuring alignment with UK regulatory frameworks and multi-agency response principles.

Lead the development, maintenance, and continuous improvement of Emergency Plans, Severe Weather Plans, and Business Continuity Plans across the resort. Ensure plans are consistent, practical, and aligned to recognised standards and organisational requirements. Support departments in identifying risks, critical functions, and recovery strategies. Assists with Incident Command during emergencies, supporting the coordination of response activities across the resort. Support activation and operation of the Crisis Management Centre and ensure effective communication with operational teams and leadership. Ensure incidents are managed in line with recognised command structures (e.g. Gold/Silver/Bronze). Oversee the operational readiness of the Security Command Centre, ensuring effective handling of emergency communications, alarms, and incident notifications. Maintain emergency contact systems and support timely escalation and information flow across the organisation. Develop and deliver emergency management training for operational leaders, duty managers, and team members. Plan and coordinate exercises including drills, simulations, and multi-agency scenarios to validate preparedness and improve response capability. Directly manage and develop the Command Centre team (e.g., dispatchers and/or leadership roles), including hiring, training, coaching, and performance management. Establish and enforce departmental policies and procedures, drive continuous improvement initiatives, and ensure high standards of team member and guest satisfaction. Build and maintain effective working relationships with external stakeholders including emergency services, local authorities, and Local Resilience Forums