CUSTOMER SVC REP II - Government Department

Universal Health Services (UHS) - Western Region Consolidated Business Office (WCBO) The Western Region Consolidated Business Office delivers comprehensive insurance revenue services to our affiliated UHS facilities, encompassing billing, collections, cash posting, pre-access management, variance analysis, and customer service. Our dedication to associate satisfaction and growth is recognized by industry leaders, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Patient Account Specialist: Government Billing IN-OFFICE POSITION Customer Service Rep II is responsible for the maintenance and processing of patient accounts, the follow up and resolution of Commercial, Managed Care and third-party insurance accounts receivable balances. Assures all insurance codes and financial classes are correct in a precise and quality manner. Properly documents the patient account with actions taken to resolve the issue(s). Review payer EOB to determine appropriate follow up based on internal procedures. Utilize Cobius to review and track the life of a denial. Checks claim status via online and through the Payer Portals. Checks eligibility and updates of the insurance Iplan based on verified insurance coverage.

Experience: 3-5 years healthcare/collection experience and or equivalent experience in a hospital setting. 2-3 Years Claims Collections Experience in Healthcare. Preferably experience with Medicaid and Workers Compensation programs. Acute Care Setting experience in a hospital or doctor's office ( back office preferred) Demonstrated knowledge of insurance billing relating to patient reimbursement. Communicates clearly and effectively to all levels of an organization Education: High School or equivalent. Technical Skills: Computer proficiency to include word processing, spreadsheet, database, and patient accounting system. Microsoft Office Suites proficiency Ability to understand and know how to read an EOB Type 55 WPM This opportunity offers the following: Challenging and rewarding work environment Growth and Development Opportunities within UHS and its Subsidiaries Competitive Compensation Excellent Medical, Dental, Vision and Prescription Drug Plan 401k plan with company match About Universal Health Services One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com EEO Statement: All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Notice: At UHS and all our subsidiaries, our Human Resources departments and recruiter are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take