Service Dispatcher Supervisor

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.  Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures. Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others.   Service Dispatch Supervisor - Stanley Access Technologies,  Elgin, IL Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

Direct, remotely, the activities of 10-25 service technicians and   possibly 1   dispatcher, share on call duties   Oversee and develop processes and tools to drive productivity, efficiency and customer satisfaction that will maximize revenue , and visiting   new and existing customers   a must . Meet or exceed region service goals including incoming business, sales, expense/revenue ratio, service delivery, margin rates,   inventory,   etc.   Create an environment which achieves ultimate customer service/satisfaction while meeting/exceeding region targets.   Form high performing teams and lead regional efforts to source, hire, train and develop talent.   Provide leadership in setting and achieving Region goals in the profitable installation, maintenance and repair of Stanley products and the growth of the service direct customer base.   Analyze,   develop,   and implement systems and process productivity enhancements.   Direct leadership of Service Technicians, Service Dispatcher, Warehouse   personnel   and administrative support.   Participate actively and support all initiatives such as hiring, training and mentoring service technicians   to   drive efficiency.   Model, foster and drive the Stanley values including Accountability, Respect, Integrity, Vision, Stretch, Boundaryless and Speed.   Audit of all incoming work orders for   accuracy,   i.e.,   Part numbers, Door ID’s, Signatures, Customer Forms, PO   numbers   and NTE.   Perform half day or full day ride along, evaluate work practices and safety equipment      What You Need to Succeed:   Bachelor’s degree preferred, High School diploma   required   A valid state driver’s license, without restrictions, is   required   for this position.   A clean driving recor d   Ability to work nights and/or weekends as necessary   Proven   track record   of success   Ability to work in a fast paced, chaotic environment   Proven team builder and player   Strong business acumen   (Drive   productivity, P&L understanding, data analysis)   Demonstrated communication skills   Excellent team and interpersonal skills   Strong detail orientation   Strong computer skills   (Microsoft   applications,   Microsoft Dynamics365 , Spreadsheets, word processing )     Additional Preferred Skills and Knowledge:   Prior field sales or field service experience   Prior experience with high involvement work teams   Why Work for Us? Allegion is a Great Place to Grow your Career if: You're seeking a rewarding opportunity that allows you to truly help others.