Legal Content Analyst

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.  We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice .

We are currently seeking a new Legal Content Analyst to join our CalendarRules team. This role is available to candidates in the US Remote. What your team does:  CalendarRules helps legal professionals stay on top of critical deadlines while navigating increasingly complex court rules and systems. Acquired by Clio in 2021, CalendarRules offers a legal calendaring database that thousands of active subscribers use to run millions of date calculations each month. Our automated deadlines help our users save time and reduce errors, providing legal technology that law firms rely on to run efficient and seamless practices in the best interests of their clients. CalendarRules currently provides rule sets for state and federal courts in the United States and Canada. We regularly build new rule sets and our team is growing.

You are excited about technology and the impact that it can have to transform the legal experience for all. You appreciate the critical nature of deadlines for a busy law practice, and you have an interest in helping legal professionals navigate those deadlines.   You are able to understand and communicate the nuances of different legal work flows. You interact easily, kindly, and professionally with all manner of individuals from various backgrounds and cultures. You are genuinely empathetic and seek ways to help your customers and develop meaningful connections. You are comfortable addressing groups of professionals and can break problems and processes into understandable chunks.  You have a problem-solver mentality and enjoy digging into complex issues. You are looking for a position with growth potential at a company that will treat you with dignity and respect. What you’ll work on: Build and maintain rule sets by researching and analyzing applicable state, federal, and agency statutes, rules, local rules, and standing orders, and translating legal requirements into structured triggers, deadlines, and calculation logic for use in calendaring software. Manage rule updates by monitoring amendments and other legal developments, determining their impact on existing content, implementing necessary rule set changes, and drafting clear update notes. Provide customer support through email, Zoom, and other communication channels by investigating rules-related questions and calculation results, explaining applicable calendaring logic, and escalating complex issues as needed. Deliver customer and partner training on litigation calendaring protocols and legal content, including "train the trainer" programs for integration partners. Conduct rule set audits and peer reviews to ensure legal accuracy, consistency, completeness, and compliance with established content standards. Develop and deliver presentations and written content, such as newsletter articles, on legal content and litigation calendaring topics, including participation in customer trainings, conferences, and webinars. Exercises sound legal judgment when faced with ambiguous, conflicting, or interrelated procedural authorities, including determining when a requirement can appropriately be translated into automated calendaring logic. Makes day-to-day decisions regarding rule set structure, triggers, deadlines, and calculation logic within established standards, protocols, and precedent. Independently researches and resolves routine customer questions involving rules and calculation results, escalating novel, high-risk, or complex issues as appropriate. Identifies potential content gaps, conflicts, and calculation risks and recommends appropriate resolutions. Operates with moderate autonomy while seeking guidance on high-impact, complicated, or