Principal Engineer I - Copilot Studio Administration & Operational Support

Job Title: Principal Engineer I - Copilot Studio Administration & Operational Support Location: TX - Dallas/Irving What you'll do: As a Principal Engineer I you'll provide SME expertise for Copilot Studio and Power Platform for the Enterprise Application Services to ensure solutions are safe, secure, compliant and reliable. You'll identify standards, guardrails, development and support needs as well as take on large and complex design responsibilities supporting project tasks. You'll also engage with project and business sponsors refining requirements and objectives of targeted solutions. As a Principal Engineer I, you also facilitate dialogue and activities, and work to ensure team collaboration, including teams outside of your domain. You'll develop effective presentations and narratives for IT audiences. In this role, you'll also develop the technical skills of one or more junior engineers. Establish and maintain governance standards, development frameworks, and operational procedures for Microsoft Copilot Studio, ensuring alignment with enterprise architecture, security, compliance, risk management, and SDLC requirements. Define and enforce guardrails for agent development, including environment strategy, solution management, connector usage, plugin integration, prompt engineering standards, knowledge source management, and deployment processes. Partner with Enterprise Architecture, Information Security, Risk, Legal, and Compliance teams to review and approve Copilot Studio solutions, ensuring adherence to banking regulatory requirements and enterprise governance standards. Develop and maintain governance artifacts including reference architectures, design patterns, reusable templates, implementation standards, support models, and operational runbooks for agentic AI solutions. Monitor industry trends, Microsoft roadmap updates, and emerging AI governance practices to continuously improve platform controls, standards, and adoption strategies. Define and implement Responsible AI controls, including monitoring, evaluation, content safety, data protection, model transparency, and human oversight requirements. Establish governance processes for agent lifecycle management, agent certification, production readiness reviews, and ongoing compliance monitoring. Develop standards for prompt management, agent testing, knowledge source validation, conversation logging, and AI output quality assurance. Ensure AI solutions are developed and operated in accordance with enterprise policies, regulatory obligations, and responsible AI principles. Mentor engineers, administrators, developers, and solution architects on Copilot Studio architecture, governance, operational best practices, and agent development methodologies. Lead communities of practice, knowledge-sharing initiatives, and technical training programs that accelerate adoption while maintaining governance and compliance standards. Act as the primary subject matter expert for Copilot Studio platform capabilities, providing strategic guidance to business and technology stakeholders.

8+ years of related experience. Bachelor's degree in related field required; Masters or MBA in related field preferred. Previous leadership experience preferred. Advanced to expert knowledge of Intelligent Automation concepts including document processing (OCR/ICR, tagging, extraction, summarization, sentiment, etc.), Robotics Process Automation (RPA), automated workflows and is preferred. Advanced to expert knowledge of Generative AI (e.g., OpenAI, Azure OpenAI, Copilot Studio, etc.) and Agentic AI concepts and development practices are preferred. Advanced to expert knowledge of Microsoft Power Platform and Copilot Studio or similar low-code automation platforms (Blue Prism, Nintex K2/Apps, Automation Anywhere, etc.) is preferred. Advanced to expert knowledge of general Financial Services or Banking is preferred. Advanced to expert knowledge of applicable regulatory and legal