Assistant facilities manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Business Line: Facility Management Reports To: Facility Manager – IBM Account Employment Type: Full-Time About JLL JLL (Jones Lang LaSalle) is a leading professional services firm specializing in real estate and investment management. We are committed to delivering exceptional workplace experiences for our clients. Our Integrated Facilities Management (IFM) team partners with global organizations to manage their real estate portfolios efficiently and sustainably.

Overview The Assistant Facility Manager (AFM) will support the Facility Manager in delivering integrated facility management services across the IBM account. This role is ideal for a motivated FM professional looking to grow in a structured, client-facing environment. The AFM will assist in managing day-to-day hard and soft services operations, monitoring SLA/KPI performance, coordinating vendors, and supporting team supervision — ensuring IBM's workplace standards are consistently met.

Hard Services Support Assist in overseeing MEP (Mechanical, Electrical & Plumbing) systems, HVAC, fire safety, and BMS operations under the guidance of the Facility Manager Support the execution and tracking of planned preventive maintenance (PPM) schedules and corrective maintenance works Coordinate with engineering staff and technical vendors to ensure timely resolution of maintenance requests Conduct routine building inspections and log findings in the CAFM/CMMS system Assist in maintaining compliance with statutory regulations, health & safety requirements, and IBM-specific technical standards Soft Services Support Coordinate day-to-day delivery of housekeeping, security, front-of-house, pantry, landscaping, pest control, and waste management services Monitor vendor attendance, performance, and service quality; escalate issues to the Facility Manager as required Conduct regular soft services audits and maintain records of findings and corrective actions Ensure IBM's workplace hygiene, presentation, and hospitality standards are upheld at all times SLA & Performance Monitoring Track open and closed work orders in the CAFM/CMMS system; ensure timely closure within agreed SLA timelines Assist in compiling data for monthly management reports (MMRs), KPI dashboards, and performance trackers Flag SLA breaches or near-misses to the Facility Manager and support root cause analysis Support the implementation of continuous improvement initiatives identified by the FM team Team Coordination & Supervision Provide day-to-day supervision and guidance to on-site staff including technicians, housekeeping supervisors, and security personnel Assist in shift scheduling, attendance tracking, and daily task allocation Support the Facility Manager in onboarding new team members and conducting toolbox talks Promote a culture of safety, discipline, and service excellence within the on-site team Client & Stakeholder Coordination Serve as a secondary point of contact for IBM facility users and site coordinators for day-to-day service requests Respond promptly to IBM user complaints, service requests, and feedback; ensure timely resolution and follow-up Support the Facility Manager in preparing for client meetings, site walkthroughs, and IBM audits Maintain a professional and responsive interface with IBM stakeholders at all times Vendor & Contractor Management Raise and track purchase orders, work orders,