Senior Manager, Program Management (Hybrid Kennesaw, GA)

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.   You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra.

Zebra’s Senior Manager of Program Management within Professional Services is responsible for leading the successful delivery of Zebra solutions for clients by directly and indirectly managing program management, implementation, client stakeholders, and cross-functional teams. This role oversees multiple client-facing projects and programs, ensuring project scope, schedule, budget, quality, and business outcomes are achieved while coordinating across Zebra teams and client stakeholders. As a Senior Manager of Program Management, you will manage complex implementation portfolios, engage with multiple client counterparts, build trusted relationships with client Director, VP, and some C-suite stakeholders, communicate risks and progress clearly, and ensure teams deliver high-quality professional services outcomes. You will also be responsible for the professional development and success of your team members. Must reside in the US, within a drivable distance to Kennesaw, GA with the ability to work a hybrid (3 days in office, 2 days remote) from that office. ~ 25% travel (mix of domestic and international to be expected)   Essential Duties and Responsibilities:   •       Functional Leadership of Program/Project management teams with direct supervision of one or more direct reports. Independently drive team growth and development plans and supports individual's execution & development activities such as training, mentorships, and guiding growth opportunities. •       Responsible for the execution of multiple moderate to large scope Professional Services implementation projects and client programs, including complex engagements with cross-functional Zebra teams, delivery resources, partners, and client stakeholders across multiple locations and support achieving desired margins. •       Uses and makes improvement recommendations to established tools, approaches/methodologies, and templates to guide and document the plan and communicate it to the team. •       Responsible for all aspects of program planning and execution fully autonomously. •       Organizes cross-functional and client-facing implementation activities, ensuring project completion on schedule, within budget, and aligned to agreed scope and outcomes. Owns regular meeting coordination, facilitation, executive status reporting, and documentation of progress, risks, decisions, and action items. •       Operates cross-functionally and externally with clients to identify and execute solutions to unclearly defined complex, portfolio-level implementation and delivery challenges.   •       Balances client scope, schedule, budget, resource, change control, and business outcome considerations to ensure implementation objectives and Professional Services commitments are achieved.   •       Assumes self and team accountability for program success.  Executes and enables strategic cross-functional improvements. Assumes self and indirect project team’s accountability for program success against the objectives.   •       Prepare and influentially present project status, risks,