Senior Customs Brokerage Agent

USD 40 - USD 50 - hourly Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Summary Description: The Senior Customs Brokerage Agent is a key operational and technical resource within the U.S. Import Brokerage team. This role combines customer account management, customs brokerage expertise, mentoring, compliance support, and process improvement. The successful candidate will serve as a subject matter expert, trusted customer advisor, and mentor while helping drive operational excellence and a positive team culture.

Manage a portfolio of import brokerage accounts of varying size and complexity. Serve as the primary point of contact for customers on brokerage operations, compliance requirements, and service-related issues. Support onboarding and implementation of new brokerage accounts. Communicate with U.S. Customs and Partner Government Agencies (PGAs) regarding examinations, holds, releases, and regulatory requirements. Act as a liaison between Compliance and Operations by translating regulatory requirements into practical operational guidance. Mentor and train Customer Service Representatives on brokerage processes, customer service, and compliance-related procedures. Partner with analysts and operational teams to drive process improvements, create templates, improve data quality, and increase efficiency. Maintain and update SOPs, rate schedules, process documentation, and account-specific work instructions. Support timely resolution of debits, credits, and other account financial activities. Serve as a resource for troubleshooting complex brokerage transactions and operational challenges.

Allocation 50-75% Customer Account Management and Brokerage Operations 25-50% Mentoring, Training, Process Improvement, Customer Onboarding, and Departmental Leadership Initiatives What Success Looks Like The Senior Customs Brokerage Agent is recognized as: A trusted advisor to customers. A technical expert for complex brokerage matters. A bridge between Compliance and Operations. A mentor who develops future brokerage talent. A collaborative leader who strengthens team culture and drives continuous improvement.

Minimum Qualifications Minimum 5 years of progressively responsible brokerage experience. Strong written and verbal communication skills Preferred Qualifications Current U.S. Customs Broker License Certified Import Clearance Specialist (CICS) Certification Dangerous Goods Certification Previous mentoring, training, or leadership experience Experience communicating directly with CBP and PGAs Additional Information Expected Salary Range: $40-$50/hour Expeditors offers excellent benefits: Paid Vacation (first year prorated based off month of