Customer Order Management Specialist

We are looking for a talented Customer Order Management Specialist to join our team in Daventry, United Kingdom. In this role, you will make an impact in the following ways:

Provide timely and accurate administrative support to the order management team, ensuring smooth day‑to‑day operations.

Process customer orders within the order management system, meeting required deadlines and maintaining high levels of accuracy.

Maintaining clear lines of communication with customers from order placement to shipment.

Support data entry tasks such as new customer set‑ups, credit and debit administration, and order updates.

Prepare and distribute standard internal reports to support operational visibility and decision‑making.

Maintain and cleanse data within the order management system, ensuring accuracy across customer details, pricing, order holds, and other key fields.

Undertake “face-to-face” customer visits and product witness testing at the Daventry plant.

Identify opportunities for process improvement and communicate suggestions to the Supervisor.