Sample Dispatch Service Lead

Sample Dispatch Service Lead (12-Month Temporary Contract) Location: Cambridge, UK Join Our Team Avantor Services provides a wide range of laboratory support services designed to help customers save time, reduce operational burden, and increase laboratory productivity. Our teams deliver critical on-site services that enable researchers and scientists to focus on innovation and discovery. We are currently seeking an experienced Sample Dispatch Service Lead to join our team in Cambridge on a 12-month fixed-term contract . This is an exciting opportunity to lead the day-to-day operational delivery of Sample Dispatch services within a complex research environment. The successful candidate will be responsible for ensuring service excellence, regulatory compliance, operational continuity, and continuous improvement, while leading a team of skilled technicians and working closely with customers and stakeholders.

Lead the delivery of Sample Dispatch services across the Cambridge site. Support the transition of Sample Dispatch operations into a new research facility. Directly manage and develop a team, including resource planning, performance management, training, and business continuity. Coordinate and prioritize daily operational activities to ensure efficient service delivery. Act as the primary point of contact and escalation for Sample Dispatch-related queries and issues. Provide operational cover when required and serve as the subject matter expert for Sample Dispatch activities. Maintain and update operational documentation, including work instructions, risk assessments, SOPs, and training records. Produce and manage operational reports, dashboards, and KPI metrics. Prepare and present monthly and quarterly service review materials. Identify opportunities for process improvement and lead continuous improvement initiatives using Lean principles. Support audit readiness and participate in regulatory inspections, health and safety audits, and Gemba walks. Collaborate with internal teams, suppliers, and external partners to resolve issues and drive innovation. Ensure compliant handling and shipment of materials with special requirements, including controlled substances and radioactive materials. Promote a strong culture of health, safety, quality, and compliance.

Essential Requirements Previous people management experience within a Sample Dispatch, logistics, laboratory support, or similar operational environment. Strong leadership skills with experience managing and developing teams. Proven ability to manage multiple priorities and stakeholders effectively. Excellent communication and interpersonal skills. Strong customer service orientation and collaborative approach. Experience with operational reporting, data analysis, and KPI management. High attention to detail and commitment to compliance. Strong problem-solving and decision-making capabilities. Proficiency with IT systems and data management tools. Desirable Experience Up-to-date IATA, ADR, and IMDG certifications or training. Experience working within pharmaceutical, biotechnology, research, or laboratory environments. Knowledge of shipping regulations and hazardous materials handling. Experience leading process improvement and operational excellence initiatives. Project management experience and the ability to manage change effectively. Familiarity with Lean tools and methodologies.

Opportunity to lead a critical operational service within a dynamic scientific environment. Exposure to a wide range of stakeholders and strategic projects. A collaborative and supportive team culture. The chance to make a measurable impact through service excellence and continuous improvement. If you are a proactive leader with a passion for operational excellence, customer service, and team development, we would love to hear from you. Apply today and help us deliver exceptional laboratory support services in