Manager, Customer Analytics & Insights

If you are a current Jazz employee please apply via the Internal Career site Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases — often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit www.jazzpharmaceuticals.com for more information.

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high-performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz. The Manager, Customer Analytics & Insights, plays a key role in delivering data-driven insights that support franchise strategy, performance tracking, and business decisions. Reporting to the Director, Customer Analytics & Insights, this role is responsible for conducting secondary data analytics, supporting primary market research, and translating findings into clear, actionable recommendations. This individual works within a matrixed environment and across multiple customer types to balance analytical execution, insight synthesis, and collaboration to help improve customer experience outcomes. Essential Functions/Responsibilities Analytics and Insight Generation Conduct in-depth analysis of secondary data sources (e.g., claims, EHR/EMR, specialty pharmacy, Rx, CRM, media/omnichannel ecosystem) Synthesize insights across data sources, identifying broader trends and implications to inform brand planning, lifecycle strategy, performance optimization, and HCP/patient journeys. Apply advanced data analytics techniques and structured analytical approaches, including segmentation, to distinguish patterns, drivers, and opportunities. Develop and maintain standardized dashboards, reports, and analytical tools that enable ongoing monitoring of brand and portfolio performance. Support data quality and consistency efforts, including validation and alignment across data sources and reporting outputs. Market Research and Voice of Customer Design and execute qualitative and quantitative primary market research to understand needs and behaviors across customer types (HCPs, HCOs, patients, medical/KOLs, payers). Integrate primary research and secondary data insights to provide a comprehensive view of customer perspectives and needs. Interpret and communicate research findings to cross-functional stakeholders, translating results into clear implications for brand strategy and execution. Perform and interpret strategic market, competitive, and landscape analyses. Cross-Functional Collaboration and Continuous Improvement Partner with stakeholders across Commercial, Medical, and Market Access, to uncover key business questions and deliver relevant, integrated insights. Collaborate with data strategy and technology teams to align on data sources, methodologies, and analytical outputs. Support the development of standardized analytical frameworks to improve efficiency and capability. Identify opportunities to enhance research processes, tools, and best practices with a continuous growth mindset. Required Knowledge, Skills, and Abilities Experience analyzing secondary pharmaceutical data