Operations Manager - Global Coordinator Team

Operations Manager - Global Coordinator Team This is a hybrid role with the flexibility to work both virtually and from our Krakow office! Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed. What the day will look like In this role, you will lead the day‑to‑day operations of a team of TA Coordinators/Scheduling Specialists, ensuring smooth, timely, and accurate interview coordination and candidate logistics across regions. You’ll combine people leadership, operational oversight, and continuous improvement to deliver an excellent customer experience. Key activities include: Managing daily TA coordination and scheduling operations in line with global standards, priorities, and SLAs. Overseeing interview scheduling, rescheduling, and candidate logistics, ensuring established processes, templates, and guidelines are followed. Developing team workload, capacity, and scheduling queues to maintain timely, accurate, and balanced service delivery. Supervising, coaching, and supporting coordinators, including assigning work, clarifying priorities, and helping resolve workflow challenges. Partnering with a third‑party coordination vendor on daily execution, handoffs, workload alignment, and issue resolution, monitoring performance against defined SLAs. Ensuring candidate and hiring manager communications are timely, accurate, and professional, and that virtual and onsite interview logistics run smoothly. Reviewing scheduling errors, escalations, and feedback to identify coaching needs and process improvements. Supporting effective use of scheduling tools and TA systems (ATS, calendar tools, video platforms, automated scheduling tools) and reinforcing data accuracy standards. Building strong working relationships with recruiters, hiring managers, HR partners, and regional team members, acting as a customer concern point for complex or urgent scheduling issues. Sharing operational updates, service trends, and recurring issues with the TA Coordination & Scheduling Leader and other key collaborators. How this opportunity is different This is a chance to sit at the heart of Aon’s global hiring engine, leading the team that brings our recruitment process to life every day. You will: Lead a visible, high‑impact coordination team that directly shapes the candidate and hiring manager experience. Collaborate closely with TA leaders, recruiters, hiring managers, HR partners, and a third‑party vendor, giving you broad exposure across regions and business lines. Influence and improve global scheduling processes, tools, and ways of working, using data and feedback to drive continuous improvement. Develop and grow a team of coordination professionals, helping them build their expertise and careers within Talent Acquisition and HR Operations. Work in a dynamic, global, and matrixed environment where your ability to organize, problem‑solve, and build strong partnerships will be highly valued and visible. Skills and experience that will lead to success Significant experience (c. 5+ years) in Talent Acquisition coordination, HR operations, shared services, or other high‑volume administrative operations, ideally in a global or matrixed environment. Proven experience supervising, mentoring, or leading coordinators, specialists, or operational support teams, with strong coaching and workload management skills. Strong understanding of interview scheduling, candidate logistics, recruiter support, and hiring manager coordination, supported by hands‑on use of ATS, calendar tools, and video/automated scheduling platforms. Excellent organizational skills, attention to detail, and the ability to manage competing priorities and high‑volume coordination activity using metrics, dashboards, and feedback to monitor