UX Designer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We are seeking a talented UX Designer (Grade 26) to join the UX Design team for Optum® Crimson AI - an AI-enabled clinical analytics and business intelligence platform used by hospitals and health systems across the U.S. Crimson AI integrates directly with a health system's EHR and brings clinical, financial, scheduling and supply chain data together into a single modular platform, layering predictive analytics, AI-generated recommendations and a conversational AI experience on top of it. Analysis that once required weeks of manual data mining is now delivered in seconds. This is a design role in which data is the product. Our users come to Crimson AI to identify an opportunity, understand what is driving it, and decide what to do next. Your work makes that path short, clear and trustworthy. The role combines user experience design, product thinking, data visualization and AI-enabled design capabilities to deliver solutions that meet customer needs and business objectives. Working closely with Product Management, Engineering, Data Science and Business stakeholders, you will contribute to the design and evolution of complex digital products, transforming user insights and business requirements into engaging and effective experiences. We work in short, iterative cycles in each Sprint. Designers here are active participants in shaping the work rather than recipients of finished specifications - you will help the team arrive at clarity rather than wait for it. Because our products sit on top of complex healthcare data and rapidly evolving AI capabilities, Product, Design, Data Science and Engineering deliberately open up a problem space together to build shared understanding, then converge quickly on a direction and deliver. We are a closely knit team that shares work early, critiques generously and holds a high bar for craft. You will have real ownership of your product areas, direct access to the people who understand the data and the domain, and colleagues who genuinely enjoy solving these problems together.

Create wireframes, prototypes, design concepts and high-fidelity designs that effectively communicate product vision and functionality Apply user-centered design methodologies to ensure usability, accessibility, and adoption Build a thorough working understanding of the product and the business behind it, and ask the incisive early questions that establish the real user problem, the intended business outcome and the measures of success - then design against those rather than against a feature list Translate complex, multi-source healthcare data into actionable insight. Develop a working understanding of how the underlying data relates - what drives what, what can meaningfully be compared, and where the caveats sit - and design the information hierarchy, data presentation and visualizations so that users can see the signal, trust it, and act on it Conduct market research, competitive analysis and user discovery activities to inform product and design decisions Translate complex business requirements, workflows, and data structures into intuitive and user-friendly experiences Incorporate customer feedback, user research findings and market insights to refine designs and improve product outcomes Operate at pace: scope your own design approach, select the right fidelity for the decision at hand, and iterate as the team's