FOH Supervisor Bank Street

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories.   We're   seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution .    Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting.     Front of House (FOH)  Supervisor   The role of a   Front of House   Supervisor is to ensure the highest levels of client and visitor care. To consistently deliver service excellence as a role model and to drive   Guest Services   Ambassadors and Coordinators to provide seamless visitor experience, and all reception duties are attended to. A highly self-motivated individual who has an instinctive customer centric   approach th at   anticipates   our HSBC colleagues & customer’s needs in line with the CX vision “enabling opportunities for everyo ne   to flourish ”.   Working hours/pattern               Monday to Friday on a rotational basis, 40 hours per week. Flexibility is essential to support events and key business activity.

Customer Focus    To ensure that all visitors experience service excellence consistently, with the Guest Service Ambassadors providing a warm, courteous, and prompt welcome on arrival and throughout the client journey   To collate customer feedback on an ongoing basis via Corrigo and follow-up with customers to ensure resolution   To ensure   accurate   information is available for   Guest Services   Ambassadors to provide local area knowledge and liaise as a point of contact between clients and hosts   Liaising with PA/EA teams, clients & visitors and providing excellent customer service – encouraging the team to deliver “wow” moments when the opportunity arises   Monitoring mobile reception technology to ensure functionality and   Guest Services   Ambassadors are delivering service fluently and in harmony with   Vgreet   Proactively deal with enquiries,   requests   or complaints in person, via the telephone or email, in   a timely   and professional manner ensuring effective problem resolution   Ensure a commitment to service excellence recognising guest service ambassadors and colleagues with service STARs   Leadership Accountability   To lead the team’s awareness of business and team activity with regular and ad-hoc communication   Strategically rota the team according to VIP events and transfer floor meetings   Provide administration support, having full working knowledge of Asure visitor management, room and desk booking system to support guests or HSBC colleagues with any queries   Ensure meeting rooms are   kept to the required standards and ready for use at all times   using the Corrigo FM process   Ensure that all times the   Guest Services   team are adhering to the highest levels of personal presentation / appearance and wearing the correct uniform   Organise excellence-audits and scorecards of the   Guest Services   areas to