Technical Director, TPA Workers' Compensation Oversight

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Technical Oversight Director, Workers' Compensation Oversight to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.    Make your mark in Claims   Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.   How you will create an impact   The Technical Oversight Director provides strategic and technical leadership for Workers' Compensation Third-Party Administrator (TPA) Oversight operations. This role partners with Claims, Legal, Finance, Regulatory, and TPA stakeholders to improve claim outcomes, control costs, ensure reserve adequacy, enhance litigation oversight, drive operational excellence, and support organizational development. They will demonstrate: Financial Leadership Drive claim cost reduction through oversight of indemnity, medical, and legal expenses. Lead Reserve Roundtables and support reserve adequacy reviews consistent with AIG reserving philosophy. Partner with TPAs, Claims, and Regulatory teams to improve outcomes and resolve performance issues. Support claim overflow management and quality claim handling practices. Monitor claim trends, cost drivers, and payment activity to improve financial performance. Strategic Leadership Serve as a subject matter expert on claims systems, reporting, data integrity, and operational processes. Support account closeouts, special projects, and stakeholder reporting needs. Provide litigation oversight through legal trend analysis, counsel management, and legal process administration. Coordinate onboarding, training, and technical development initiatives for analysts and team members. Develop and implement claims procedures and best practices. Organizational Leadership Promote employee development, training completion, and technical knowledge sharing. Lead process improvement initiatives and strategic projects that enhance operational effectiveness. Build strong relationships with TPAs, clients, brokers, and internal stakeholders. Deliver exceptional customer service and support business objectives through collaboration and responsiveness. Operational Excellence Oversee Fusion payment management and aging invoice resolution. Partner with Financial Operations and Claims teams to improve payment accuracy and efficiency. Monitor operational metrics and implement process improvements to support service excellence. Fraud Awareness & Risk Management Identify fraud indicators and emerging claim-related risks. Collaborate with Claims, TPAs, and Governance teams to monitor trends and escalate concerns. Support risk mitigation efforts and promote fraud awareness. Professional Development Expand expertise in Workers' Compensation Oversight operations, claims management, and business processes. Pursue ongoing leadership and technical development opportunities. Demonstrate readiness for expanded leadership and client-facing responsibilities. AIG Values & Ethical Leadership Demonstrate integrity, accountability, and respect in all interactions. Foster a culture of transparency, collaboration, and open communication. Encourage the use of the "Raise Your Hand" process to identify risks and opportunities for improvement. Promote employee engagement and support a positive team environment.   What you will need to succeed   Extensive Workers' Compensation claims and TPA oversight experience. Strong knowledge of reserving, litigation management, claims operations, and analytics. Proven leadership, stakeholder management, and process improvement skills. Strong analytical,