Data Center Operations Management- Change Manager

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Datacenter Change Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Change Management: Execute the change management governance process across the campus/metro. Manage the daily change management functions at the campus/metro level. Lead the daily campus/metro Change Review meetings, ensuring only approved and validated changes are executed. Review and approve infrastructure change requests, validating scope, risk, and readiness prior to execution. Identify and manage scheduling conflicts, working with stakeholders to negotiate implementation dates and schedules across IT, Critical Environment, and Facilities teams. Ensure changes are sequenced to protect availability, with rollback and contingency plans in place before approval. Ensure compliance with infrastructure operations standardization and change control policy. Act as an escalation point for change-related conflicts and risks within the datacenter, escalating to the Data Center Operations Manager as needed. Data Center Operations/Service Delivery: Establish strong working relationships with customers and partner teams across IT, Critical Environment, and Facilities. Reduce stranded capacity as a key member of the local team in the deployment planning and optimization of IT capacity, working closely with Electrical Engineers and Critical Environment Field Service Engineers. Support capacity enablement through Infrastructure Utilization Effectiveness (IUE) and Power Harvesting (PH), including retrofit efforts to upgrade legacy datacenters and harvest capacity in the existing fleet. Provide program governance, leadership, and direction for projects at the campus level to ensure projects are planned and executed on budget and schedule. Support the Data Center Project Managers with project estimation, budget management, ROI calculations, and delivery strategies, establishing milestones and schedules. Maintain and report project status, monitor progress, and act as an escalation point ensuring achievement of intended outcomes. Ensure routine reporting for change and critical infrastructure, inclusive of operational KPIs, objectives, organizational policies, procedures, and standards. Management of small-to-medium projects from conception to completion. Liaise with the Data Center Operational Efficiencies team to ensure campus level financial planning and performance reviews are conducted in accordance with the rhythm of business fiscal calendars and objectives. Support the field operations leadership teams to