Senior Technical Support Specialist

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

OPENTEXT - THE INFORMATION COMPANY    As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The OpenText Archiving Services technical team is currently searching for a technically dynamic and resourceful individual who has the ability to provide exceptional technical customer support in a challenging and rewarding environment. The incumbent will be joining a team that provides world class technical customer support to a variety of enterprise customers while working across business units to ensure that customer satisfaction is met in every form. Their focus will be supporting the Archive Server Data Archiving solution within complex customer environments, while suggesting techniques and tools for application development.

YOU ARE GREAT AT

• Representing OpenText acting as first point of contact for all technical inquiries regarding ECM and its integration into external environments.  • Utilizing exceptional written and verbal communication skills while supporting customers via telephone, email, social/chat and Remote control while demonstrating a high level of customer focus and empathy • Meeting established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys, phone based activities, and schedule adherence.   • Performing in-depth analysis of customer issues to help determine causes, workarounds, and solutions which may or may not be related to OpenText products