Staff UX Writer (Host)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join: UX Writing is a core design discipline at Airbnb. Our team of 40+ writers works closely with Experience Design, Experience Research, and Design Program Management to support the product development process from beginning to end. Whether you excel in upfront storytelling, end-to-end systems design, or nitty-gritty execution you'll find your people here.

The Difference You Will Make: From concept to launch, our UX writers create industry-leading experiences for guests and Hosts that meaningfully impact the success of the company. The UX writers on the Host team strive to inspire and empower everyday people to live richer lives by hosting on Airbnb. In this role, you’ll have the opportunity to conceptualize new products, shape content and product strategy, and codify our messaging. The Host team’s collective goal is to grow, support, and retain our Host community.

• Write clear and concise copy across multiple product touchpoints

• Lead content work across multiple projects within a single initiative

• Develop inspiring, strategic ideas based on product requirements, data, and/or research

• Consider what language and design patterns best serve the UX

• Present content and design work to directors, executives, or other stakeholders on your projects

• Drive consensus with stakeholders and/or partners on content recommendations

• Manage copy deadlines and deliver detailed copy across multiple projects

• Connect with our critical cross-functional partners—accessibility, anti-discrimination, legal, localization—to ensure we have the proper input on our work

• Join writing team crits to present work and help sharpen the work of your teammates

• 10+ years of experience in UX writing, content design, or content strategy

• Proven ability to lead content/copy work from concept to detailed design

• Experience working with and presenting to executive teams

• Experience writing content principles, messaging frameworks, and style guides

• Proven ability to collaborate with cross-functional teams in all stages design & build

• Solid understanding of user experience design principles and interaction patterns

• Comfortable working independently in a fast-paced environment

• Proven ability to move work forward in an ambiguous work environment

• Comfortable working alongside other design disciplines in Figma, our primary collaboration tool

• Passion for Airbnb’s mission, commitment to diversity, and global mindset

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion